Senior Team Leader - Operations - Specialist Case Team / Operational Change

The Senior Operations Manager for the Specialist case team will oversee the case work in the following areas:

• TACT and TACT connected cases.


• Noteworthy, high profile offline


• Public hearings


• Special advocate cases, Sensitive non-disclosure Revelation meetings and closed proceedings


• Mental health cases


• Power to detain.


The post holder will also be responsible for overseeing the development of the Panel chair support and hearing support team. The development of these roles will be intrinsic to the fundamental review of the Parole Board Operating model.

Scope of Responsibilities:


• Ensure delivery of Specialist Case Management


• Directly line manage 5 HEO grade.


• Develop and maintain relationships with internal and external stakeholders.


• Collaborate with Senior Operations managers to ensure that the Panel chair and hearing support service delivery effectively supports parole hearings and to ensure consistency in case management and operational delivery across the Operations hub.


• Implement and deliver change initiatives


Key Deliverables


• Establish a new panel chair support team and enable the team and members to work to the priorities in the new Operating model.


• Ensure that specialist cases are managed in accordance with reputational risk reduction.


• Maintain operational delivery in line with the relevant policies and identify potential risks in advance.


• Lead the implementation of the Mental health Streamlining pilot into BAU., Oversight of Case Management team


• Manage a team of X, direct line managing 5 HEOs.


• Oversee consistent case management and operational delivery inthe management of

+ TACT and TACT connected cases.
+ Noteworthy, high profile offline
+ Public hearings
+ Special advocate cases, Sensitive non-disclosure
+ Revelation meetings and closed proceedings
+ Mental health cases
+ Power to detain.

• Draft and develop policies and guidance in response to government legislation designed to deal with protecting the public from those prisoners convicted of specified sentence types.


• Critically review information provided by the Secretary of State in relation to terrorist prisoners to ensure that sensitive and prohibited material is correctly classified and withheld as appropriate.


• Process directions for the appointment of Special Advocates to prisoner hearings if needed, and liaise directly with Attorney General's office, Parole Board members and other senior officials, including security services.


• Ensure that CLOSED hearing proceedings are handled sensitively, and revelation meetings supported by Parole Board secretariat support.


• Take finely balanced decisions on the merits of disclosing information at a Parole Board hearing, following consultation with stakeholders.


• Ensure the 'movement plans' are carried out in a professional and organised manner and recorded as appropriate.


• Progress Developed Vetting and STRAP clearance for members of the designated cohort.


• Facilitate the effective use of members of specified cohorts.


Leadership

• Improvement of processes to maintain the efficiency and effectiveness of the Parole Board's handling of TACT and specialist cases, making sure these are managed in line with the developing policies and protocol.


• Full understanding of relevant policies and procedures and will lead a team to deliver high quality work.


• Responsible for overseeing the development of the Panel chair support and hearing support team which will be intrinsic to the fundamental review of the Parole Board Operating model.


• Ensure that all workstreams are streamlined and evolve in a cost-effective way.


• Ensure CEO, COO is kept abreast of any significant developments in high profile cases and reputational risk cases on a regular basis.


• Keep the Director of Legal and Head of Legal abreast of all cases where a Special advocate has been appointed.


Engagement

• Senior point of contact for Parole Board members and will ensure the smooth running of hearings in open and closed settings.


• Collaborate with Senior Operations Managers to ensure that the Panel chair and hearing support service delivery effectively supports parole hearings.


• Liaise directly with senior officials and security partners, including the Attorney General's office, Special Advocates support office and will play a key role in the management of "subject of interest" cases and those of particular concern.


• Handle work sensitivity while building and maintaining good working relationships with stakeholders and partner agencies


Data management

• Ensure reports are run on the work of the team to ensure that deadlines are being met and cases managed in accordance with relevant protocols.


• Ensuring systems evolve in line with changing legislation and in-house operational requirements.


• Analyse complex and sensitive data, identifying patterns and trends and make decisions on the findings.


Ad hoc duties as directed by senior leaders, where necessary.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience:

At application stage, you will be asked to complete a 700 words statement of suitability and 250 words on the following behaviours:

• Seeing the bigger picture


• Leadership


• Changing and improving


At interview, you will be asked questions on the following behaviours:

• Seeing the bigger picture


• Leadership


• Changing and improving


• Making effective decisions, If you are a national candidate, please be aware that if successful you may be expected to attend the Canary Wharf office at least quarterly for team meetings or planned events. Travel for these purposes will be reimbursed for national employees., You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government


• You were studying abroad


• You were living overseas with parents


In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles


• Demonstrable experience of managing and overseeing high caseloads to ensure that deadlines are met.


• Experience in communicating with internal and external stakeholders at all levels.


• Demonstrable confidence in using IT systems to record, analyse and report on data and emerging trends, making recommendations accordingly.


• Ability to tackle problems, identify solutions both solely and working with others.


• Ability to anticipate, identify and address any risks or potential issues before they occur.


• Experience of managing an evolving team.


• Experience in successful operational delivery.


Desirable


• Experience of handling sensitive information


• Understanding of the Government Security classification


• Experience in case management


• Post holder holds Developed Vetting clearance/or is willing to undertake the Developed vetting process.


• Experience in leading on operational change.


Clearance


• The post holder may need to complete Developed Vetted clearance to ensure they are able to manage material at the highest Government Security Classification where necessary., Whilst the Parole Board office is principally located in London, and, for the purposes of organisational management and administration, it is not required to conduct business in Welsh. However, the Parole Board welcomes applications from candidates who speak Welsh and English as part of its commitment to treat both languages on a basis of equality in the conduct of public business and administration of justice in Wales, so far as is both appropriate and reasonable, and to reflect the community it serves.


Recruitment campaigns will be conducted in English online., To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community. It does that with great care and public safety is our number one priority. All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions that Members make are popular, but they make these decisions fairly and objectively.

The Board is made up of about 220 members of secretariat staff based in our London Head Office and approximately 315 Members who make decisions on risk and hold hearings at prisons around the country. The Specialist team will communicate with members of the designated and specially trained TACT cohort to ensure suitable panel allocation and case progression.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.

This is business critical role which will deliver against the Board's strategy to manage all Specialist and Terrorism Act (TACT) cases. An interesting role that offers the postholder the opportunity to evolve their existing skillset and work to the Boards Operating model which are instrumental to the changes over the next 6-12 months. It will give you experience in building a new operational team and lead on change. The role will give the post holder the opportunity to work closely with external stakeholders and engage cross hub collaboration.

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

The Parole Board offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. Parole Board welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the Parole Board's Flexible Working policy.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years' service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.


• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.


• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.


• Paid paternity, adoption and maternity leave.


• Free annual sight tests for employees who use computer screens.


Interview dates 1
Expected week commencing: 20th May 2024
Closing Date, Seeing the Big Picture
Leadership
Changing and Improving
Making Effective Decisions
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.