Senior Product Manager
Intuit Inc.
Senior Product Manager
Salary Not Specified
Intuit Inc., City of Westminster
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 5e8ffe29c92f4601a2fa1c3989b28039
Full Job Description
- Deeply understand the needs of customers and translate them into compelling experiences in digital experiences including voice (IVR) and text (Digital Assistant) content delivery platforms and social and community platforms.
- Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
- Develop a digital conversational help strategy, and detailed roadmap with measurable outcomes in partnership with the Product and Platform leadership teams.
- Drive execution with velocity by setting a clear vision and priorities and removing obstacles through fast decision making.
- Lead, mentor and inspire a talented high performing team of content designers and product managers. Transform the team with AI adoption and raise the bar for execution excellence.
- Partner with Platform, Product and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences solving for customer needs, when and where is needed the most.
We are seeking for an innovative, customer centric, digital fist product manager to join our SBSEG Customer Success organization. In this role you will lead a digital experiences platform strategy for our UK small business offering. You will partner with Product and Platform teams, including UX/UI designers, AI/ML engineers and product managers, content delivery platform leaders and others to develop a suite of digital capabilities to reimagine our digital experiences to deliver delight to our customers. - Bachelor's degree or equivalent work experience 5-8 years of product management experience.
- Experience working for a SaaS high growth company, reimagining customer experiences.
- Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
- Experience leading digital conversational experiences (both voice & text) Bringing AI technologies to market in large-scale products a plus.
- Superb skills in translating business priorities into initiatives and establishing clear roadmaps driving experimentation and action.
- Data driven mindset. Proficiency in analyzing data and drawing key insights and opportunities informing product decisions.
- Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
- Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
- Demonstration that you are both a life-long learner and teacher.
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible., Gleb Intuit employee
If you are a digital first leader with experience working in a high pace, cross-functional environment, have strong bias for action and are comfortable in working in an ambiguous environment come join us!,
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag Intuit employee
"It's important to always strive for improvement, even if you're already in a good place."
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it."
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers' lives and their day-to-day. Finances are tricky and it's emotional and stressful, and if I can help lift that burden off of someone, I feel like it's worth it."
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work - powering prosperity around the world."
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it."
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers' lives and their day-to-day. Finances are tricky and it's emotional and stressful, and if I can help lift that burden off of someone, I feel like it's worth it."
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it."
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it.", Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.