Senior Patient Services Advisor (Developmental Role)

Are you ready to be a part of something extraordinary? Do you want to develop in a role? We are seeking enthusiastic and talented individuals to join our exceptional team. At our company, we believe that greatness is achieved through building and maintaining close relationships with the community and supporting people where they need it the most. If you're looking for a stimulating work environment where your skills are valued and your potential is nurtured, then look no further!

The purpose of this role is to be a trusted, caring and informative person to/for our patients when they require access to our services or support. In doing this you'll be the main point of contact between Doctors, Patients and other medical colleagues.

You'll also provide support services to all members of the Practice team across our two sites, including a range of administrative tasks relating to care, record keeping and communication.

This is a role you can grow into with scope to be part of the leadership team, supporting the future of the surgery.

Main duties of the job

To provide a source of contact for patients and act as a point of communication between patients, doctors and other medical staff.

To provide administrative support and services to all members of the Practice team across two sites.

To utilise, maintain and manage the Choose and Book referral system in line with national and local protocols

To undertake administrative functions in accordance with practice protocols.

Aim to ensure and partake in the smooth & efficient flow of work in the office., The Patient Services Advisor Team is at the heart of the practice, you will play a key role in supporting our patient population and work closely with all members of the practice including our team of nurses and other healthcare professionals. You will also liaise and build relationships with colleagues in our neighbouring surgeries and the wider community.

We are a small but supportive, friendly and hardworking team who care about the people in the community we serve as well as our colleagues in the team. We know the work can be challenging, supporting people when they may need it the most, so we chip in to support and help each other and are there for one another when needed: We think this work is very rewarding, serving the community and getting to know individuals, caring and making a difference to their health and life.

We are an organisation of about 25 people working in two surgeries, one in Southernhay, in the centre of Exeter, and the other in Whipton, less than two miles to the east. Our surgeries provide a range of healthcare to two communities totalling around 8000 patients. We are lucky to have a team of 6 dedicated, friendly doctors, working at the heart of our practice.