Senior Onsite AV Technician

our highly trained team works hand-in-hand with organization's worldwide - including more than 80% of Fortune 100 companies so if you're looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!
The Job

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• 
  Drive event support including the set up and operation of AV equipment
  
• Evaluating the end user requirement's regarding all internal events, and where needed, arranging the


hire of any extra equipment.

• Setup and teardown of all scheduled onsite meetings


• Ensuring auditorium events run smoothly


• Ensure all audio visual and media services are delivered to the business in a professional and efficient


manner

• Deliver a 'white glove' level of customer support to all end users.


• Offer support and assistance to clients both virtually and in person


• Provide business as usual support & training to internal and external clients


• Assist and support the client in the use of fixed and portable AV equipment


• Ensure all video conferencing requirements for the client are met in full


• Ensure all equipment on-site is maintained and kept in working order with all faults reported via the


onsite procedures

• Liaising with remote offices in respect to the setup of video conferencing calls


• The daily system checks to ensure equipment and room functionality


• Carry out first line troubleshooting to AV equipment and rooms within time constraints


• Work closely with the helpdesk and field service engineers, where required


• Perform other AV-related tasks as directed by the client
  
  Effectively communicate with employees, customers and colleagues


• Ability to use hand and power tools in a safe and efficient manner


• Ability to work and think independently and ensuring to meet deadlines


• Basic computer knowledge


• Knowledge of basic signal flow for audio, video and control


• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard


• Minimum of a High School Diploma or equivalent


• Must be flexible to work after hours and weekends when required



• Ability to regularly climb and work from ladders, lifting equipment, tools and materials
  
  AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services., Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.
  
  As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:


• Enjoyable and dynamic company culture


• Health & Wellbeing



• Private Healthcare


• Access to Employee Assistance and Wellbeing Support


• Mental Health Support through the above



• Work & Home Life Balance



• Increased holiday with service



• Flexible working policy



• Learning & Development



• Access to numerous online learning resources


• AVIXA membership for industry learning



• Employee Discounts



• Access to online retail discount platform


• Discounted products through our recognised partners



• Other



• Cycle to work scheme.


• Season ticket loans



• Generous Referral scheme