Senior IT Manager

The post holder will be responsible for developing, maintaining, and supporting IT facilities and services for teaching, research, seminars/lectures and administration in the Centre, as well as the Centre s growing use of its audio-visual capabilities.

This post would suit someone who has experience in delivering IT support and configuring IT infrastructure and can operate effectively with a diversity of commitments which include telecoms, audio visual and assistance with Centre events.

Main duties:

• Provide second-line IT & AV support to Centre members and guests and first-line support when the IT / AV officer is unavailable.


• Play a leading role in the design of new systems and services as well as maintenance and support of existing ones.


• Troubleshoot system and network problems.


• Diagnose and fix hardware or software faults.


• Monitor security alerts from systems and take appropriate action.


• Implement changes to enhance the Centre s IT security posture.


• Encourage good information security practices within the Centre and ensure that systems are adequately protected against malware and unwanted intrusion.


• Write and update systems and user documentation.


• Keep records, e.g. the Asset List, up to date.


• Keep abreast of technical developments and undertake job-related training and development.


• Comply with Health and Safety regulations.


• Be prepared to work unusual hours on occasions in cases of operational necessity.


• Develop and promote the use of the Centre s audio-visual facilities for teaching, meetings, webinars, and events.


• Create user guides and provide training for the use of audio-visual facilities.


• Contribute to the development of a comprehensive Centre IT manual.


• Contribute to and act as Secretary to relevant Centre Committees.


• Set up and run audio visual equipment for events.


• Contribute to any order of business of the Centre as required by the IT Manager.
  
  Design, commission and maintain Windows Servers, including Active Directory, Group Policy, File Sharing, Print Server, DHCP and DNS;


• Configure managed switches and wireless access points, including the use of VLANs;


• Configure firewall rules;


• Administer virtualisation platforms, preferably Hyper-V;


• Configure storage area networks;


• Identify and meet the needs of both internal and external customers to deliver a high-quality service;


• Explain technical issues in an accessible way to non-technical users;


• Work independently and in a team;


• Communicate (verbal and written) clearly in English, as well as having excellent inter-personal skills and to show a willing can-do attitude to staff, students and visitors at all levels of the Centre;


• Understand and exercise the need for confidentiality and discretion;


• Analyse technical and non-technical issues, prioritise, make informed judgements, and take appropriate actions with minimal guidance from the IT Manager;


• Adapt successfully to changing circumstances and identify fresh approaches.


Experience of:

• Writing scripts using PowerShell or similar;


• Providing general IT support expertise;


• Client operating systems (Windows and macOS) plus common applications, e.g. Microsoft Office & email clients such as Microsoft Outlook.


Desirable

Experience of:

• Implementing IT security controls;


• Installing and managing at least one flavour of Linux;


• Managing an Office 365 tenant;


• Desktop imaging solutions and/or software deployment technologies;


• Audio-visual experience including video conferencing for meetings, teaching and webinars using Microsoft Teams or Zoom;


• Administration of Microsoft's SQL Server or MySQL;


• Lecture capture;


• Configuring Microsoft IIS or Apache;


• Content Management Systems e.g. Drupal;


• Crestron, Extron or Q-SYS control systems for AV;


• Similar responsibilities in the higher education sector.