Senior Interaction Designer

We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales., The WRA is leading on the implementation of the visitor levy for Wales. In preparation for the new tax we are modernising how we deliver and organise our services.
You will lead on designing user interaction of our digitals systems.
You will be a member of multidisciplinary teams that deliver continuous improvement in the (payment or registration) service and work collaboratively in the wider visitor levy multidisciplinary teams.
They will be responsible for collaborating with prospective and current users to understand and anticipate their needs.
We are looking for someone who is personable and can fit into the team; someone who is enthusiastic, proactive, adaptable and keen to engage across the business and effectively represent user needs.
We expect this role in the future to work across a number of different service teams as WRA functions evolve, and as such will set the standard for how we design and implement user interaction across complex services.
They will take ownership of interaction design in developing our new taxes. They will work closely with our service designers, user researchers and developers to create digital services that are easy to use and help users get their taxes right first time.
The post holder will make decisions about how best to design digital service to meet our user needs. They would be expected to set the standards for user interaction across all of WRA services, provide advice and guidance to DDAT colleagues and become a subject matter expert for User Interaction in the WRA.
"This is an exciting opportunity to design digital solutions to support a new tax for Wales."
Alun Lee
Digital Lead, They will take ownership of interaction design in developing our new taxes. They will work closely with our service designers, user researchers and developers to create digital services that are easy to use and help users get their taxes right first time.
As a interaction designer, the postholder will:
+ Collaborate with cross-functional teams to conceptualise, design, and implement user-centred digital solutions that enhance the overall user experience of services.
+ Conduct user research, usability testing, and analysis to inform design decisions, ensuring alignment with the diverse needs and preferences of citizens and stakeholders.
+ Develop wireframes, interactive prototypes, and design specifications to effectively communicate design concepts and user flows to development teams and project stakeholders.
+ Work closely with government agencies and departments to understand complex requirements, transforming them into intuitive and accessible digital interfaces that meet accessibility and compliance standards.
+ Champion a user-centric design process, promoting the importance of empathy and inclusivity in the creation of public-facing digital products and services.
+ Collaborate with visual designers, developers, and other team members to ensure the seamless integration of design solutions into functional, user-friendly interfaces.
+ Stay informed about emerging trends, technologies, and best practices in interaction design and UX, applying this knowledge to improve the digital experiences within the public sector.
+ Advocate for design thinking methodologies and contribute to an environment that values creativity, innovation, and continuous improvement.
+ Communicate excellently, with the ability to articulate and advocate for design decisions to both technical and non-technical stakeholders., We recruit using success profiles. Our success profiles guidance will help you in completing your application.
In brief, this approach means:
+ we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job
+ where necessary or relevant, we also consider experience and technical knowledge
+ this approach starts at application stage and continues throughout the recruitment process
+ we may only look for some things at certain stages. We’ll always be clear what we’re looking for and when
You should highlight evidence from the table below during the recruitment process. You may also wish to refer to the main tasks mentioned above.
Whilst the use of Generative AI (GenAI) isn’t prohibited, it must be used truthfully and your application must be factually accurate. It should be noted that presenting ideas and experience generated by artificial intelligence as your own, may be considered plagiarism., Align activities to contribute to wider organisational priorities. Seek out and share experiences to develop knowledge of the team’s business area.
No
Yes
Communicating and Influencing
Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same.
Yes
No
Working Together
Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.
Yes
Yes, The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission

The following list of language requirements represents an objective assessment of the Welsh language skills required to undertake the duties of this post:
Welsh language skills Welsh skills are desirable
Reading 0 = No skills
Spoken 0 = No skills
Understanding 0 = No skills
Written 0 = No skills
Welsh desirable means that having Welsh language skills would be useful in this role, but it is not an assessment criteria so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. We support all staff to learn or improve their Welsh language skills once they join us.

Join a place with purpose
You’ll join a team of 80+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind.
By working together, we’ll deliver a fair tax system for Wales.
You’ll be working with…
Our people come from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.
You’ll be our greatest asset
When you join us, you’ll be part of a fair and inclusive team where you can thrive, be rewarded and heard.
We’ve consistently featured in the top 3 for people engagement in the Civil Service People Survey. Inclusion and fairness are our most strongest scoring areas – see our latest People Survey results.
And we’re recognised for our innovation as a digital ‘cloud-based’ organisation that supports hybrid and flexible working that enables a great work-life balance. More about working for us, our roles and our Corporate Plan 2022 - 2025 .

Alongside your salary of £43,785, Welsh Revenue Authority contributes £11,821 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ 31 days annual leave + Bank Holidays, and 2 Privilege days
+ Flexible and hybrid working
+ Generous employer contribution pension schemes ranging from 24% to 34%
+ Time off for wellbeing activities
+ Green car scheme
+ Cycle2Work and season travel tickets
+ Access to subsidised sports groups
+ Generous family-friendly leave policies
+ Free Welsh language courses and time off to learn
+ Access to a range of staff diversity networks
+ Free counselling and support service via our Employee Assistance Programme, You create and share a clear vision of the future.
No
Yes
Explainer
You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand.
No
Yes
Inclusive
You recognise everyone as an individual, accepting people for who they are and treating everyone fairly. You actively encourage and provide opportunities for others to share ideas and contributions.
No
Yes

Experience and technical knowledge

Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Prototyping
Establish and iterate design patterns, and be able to choose the most appropriate prototyping method.
Yes
Yes
Prototyping in code
You can create static HTML and CSS prototypes and know how to code for different screen sizes.
Yes
Yes
We will be holding a virtual information session for candidates on 30 May 2024 at 12.00pm on Microsoft Teams. This will be an opportunity for you to find out more about the role. If you would like to attend, register for the information session please email recruitment@wra.gov.wales.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.