Go to job search

Senior ICT Technician

Birmingham City Council

Senior ICT Technician

£31364

Birmingham City Council, Wake Green, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 24ce1ae3f79745a192c389008feae907

Full Job Description

  • to manage the ICT technician and ensure that all tickets are resolved in a timely manner


  • to provide a high standard of technical support for the ICT infrastructure of Moseley School and Sixth Form through various channels and be the first point of contact for all third parties


    • Line Management Responsibilities:

  • responsible for the line management and overseeing the work of the ICT Technician and in the post holders' absence provide cover for this role


  • line management will include the day-to-day supervision of the work, ensuring responsibilities are delivered as required; performance management, recruitment and selection activities for the post


  • ensure appropriate training and development is identified and provided to staff


    • General Responsibilities:

  • carry out routine and ad hoc tasks, including (but not limited to) anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur


  • maintain the school's virtual and physical security systems - smooth wall, anti-virus and cloud-based services


  • management of your own ticket queue


  • to ensure efficient and effective running of day-to-day school ICT


  • in line with the school's policy, develop and maintain all of the school's ICT systems to ensure maximum availability and access and efficiency


  • liaison with third party providers as required to undertake duties


  • configure new workstations, printers, telephones etc. and install software in accordance with licenses, as well as resolving hardware fault, including the repair of ICT systems, down to modular level and occasionally component level


  • support and instruct students and staff in the use of the network, internet, and software


  • support and instruct staff in the use of audio-visual equipment


  • cover the role of the ICT Manager when required


  • support with the management of the school website in the Design and Communications Manager absence


  • monitor and enforce the School's Acceptable Use policy, liaising with the ICT Manager as required


  • update the web filtering service when requests for access are made in accordance with change management protocols


  • administration of the G-Suite environment and management for users/software for Chromebook devices


  • manage the production of ID badges, door access control, In Ventry system, printing group membership


  • management of the Digital Signage system to ensure functionality and communication for the Design and Communications Officer


  • manage the disposal of kit through the relevant disposal company to ensure no data breach through recycled equipment


  • oversee the day-to-day management of the teaching and learning systems we have in school (MS Teams, Edulink and so on)


    • This post is covered by Part 7 of the Immigration Act (2016). Therefore the ability to speak fluent and spoken English is an essential requirement for this role.

    Please visit our school website recruitment page for further information regarding the role and details about our school, or contact the Recruitment Team: recruitment@moseley.bham.sch.uk

    We welcome visitors to the school. Please contact us if you would like to arrange a visit.

    Interviews will be held on Friday 17 May 2024.

    This school is committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. The successful candidate will be subject to all necessary pre-employment checks, including: enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.

    All applicants will be required to provide two suitable references.

    An online search will also be carried out as part of due diligence on all short-listed candidates.

    At Moseley, you can look forward to being part of a dynamic team who are responsive to the needs of the students, with Entry Level being delivered from Year 9, to ensure students who need it get the support to be able to access GCSE. At A-level, we have a varied and engaging choice of texts. These are adapted to the needs and interests of each cohort.

    Our perfect candidate will be:

  • be committed to providing the best possible service to the staff and governors and able to maintain confidentiality


  • be proactive, flexible, and adaptable


  • knowledge and understanding of Group Policy, Active Directory, Anti-Virus Solutions


  • experience of working in an ICT environment


  • experience using Windows Server 2012/2016/2019

    Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.


    • There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.

  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.

  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.

  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.

  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.


    • We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

    We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

    £25,119 to £31,364 subject to formal evaluation under the Pay Equity Review, In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.