Senior Fraud Analyst

As a Barclays Senior Fraud Analyst, you will be responsible for investigating fraud and scam disputes for the purpose of protecting genuine victims from further financial loss. You will speak to customers in order to confirm the authenticity of payments, aligning with current regulations, policy and procedures. This is an opportunity to support in minimizing and exposing suspicious activity both for the Bank and Customer. Furthermore, this is a back office role which will require customer contact and case management skills.,

• Conducting complex investigations into fraud and scam cases to help protect Barclays customers and reduce fraud losses


• Analysing and interpreting data from multiple internal and external sources to inform complex decision making process


• Being involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service


• Conducting interviews of customers to inform decision making process on customer liability and case outcome for fraud and scam cases


• Investigating complex fraud referrals regarding account takeover, fraud and impersonation suspicions


• Supporting customers who have been victims of fraud demonstrating and acting in lines with the Fraud Vulnerable procedures


• Reviewing cases to identify liability and communicating and sharing the outcome to customers
  
  Ability to work calmly and constructively under pressure


• Ability to adapt to change


• First class customer service skills


• Ability to work collaboratively or as part of a team and on own


Skills that will help you in the role


• Highly developed communication and influencing skills


• Excellent problem solving and decision making ability
  
  Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted., You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.