Senior CTOC Building Manager - Band B - Counter Terrorism Policing HQ

Our Counter Terrorism Operations Centre (CTOC) is a new, state-of-the-art facility for Counter Terrorism Policing (CTP). As a Senior Building Manager, you'll lead a team to keep the property safe and running efficiently. It's a unique chance to tackle a large-scale site and ensure that CTP tenants are satisfied. If you want to play your part in protecting the UK, this is your opportunity.

As the Senior CTOC Building Manager, you'll be a key member of the Building Management team within the CTP HQ Local Support Services (LSS). Coordinating your on-site team, you'll deal with both hard and soft facilities management, resolving property-related issues including Health & Safety.

You'll also lead estate transformation, ensure services are delivered on-site and be a role model for your team. The CTOC is an operationally critical and highly sensitive building, in use by senior staff, so exemplary service is crucial. To achieve it, you'll build positive relationships with officers, staff, and partners, so strong people skills will be key.

Because the CTOC is so vital, you'll concentrate on this building alone. However, you'll be tackling varied tasks, so you must be flexible., This role is a key member of the Building Management team in CTPHQ LSS, coordinating on site hard and soft facilities management and providing a locally based support team to deal with property related issues within the newly formed Counter Terrorism Operations Centre. This role is critical in maintaining an exemplary service to senior officers, staff, and partners in this most significant, operationally critical and highly sensitive building. The role will be required to work solely within CTOC and will need to be flexible and mobile.

Supported by a Building Manager and Service Delivery Manager, this role takes responsibility for the coordination of all soft and hard FM services; local LSS Services as defined by a service catalogue, developing and maintaining strong relationships with operational police officers, staff and partners; ensuring compliance with all relevant Health & Safety (H&S) and related regulations; helping to improve utilisation and working practices through direct support to occupying units in the adoption of 'smarter working'; and acting as the site manager for all people moves and related activities through appropriate governance structures.

Key Tasks

The post holder will be required to do the following:

Build and maintain positive relationships with all occupying units, including:

• Liaise with all occupying units, developing relationships with the SBL, unit Commanders, heads of units, partners, and designated Single Points of Contact (SPOCs), understanding their property related concerns and needs.


• Always maintain a visible presence within CTOC.


• Lead on all building and infrastructure related issues, providing users with confidence in the effective running of CTOC


• Seek to understand occupier user requirements and needs whilst providing reasonable challenge to ensure value for money and operational efficiency.


• Act as the escalation point for all occupiers, resolving disputes and issues in a calm and professional manner.


Lead on Estate Transformation activity, including:

• All occupier related matters, including internal moves and restacks in line with the Joint Operations Board and appropriate internal Governance taking accountability for success across all internal and external delivery partners / suppliers.


• Contribute to the successful design, construction, handover and 'soft-landing' of any construction and refurbishments through collaboration with LSS Senior Management and other PSD and external project leads according to accepted gateway and delivery lifecycle standards, with a focus on acting as FM lead for the handover process from construction into live running.


• Support change programmes, such as Smarter Working, encouraging, and helping to enforce new ways-of-working e.g., shared areas, flexible working, utilisation studies, desk ratios, locker management, maximizing use of share and flexible space.


• Provide local intelligence and insight to LSS Senior Management


• Coordinate utilisation surveys as required.


• Ensure that all property related information is kept up to date by your team and all project teams working in CTOC, enforcing standards and accuracy.


• Identify opportunities to improve shared areas, infrastructure, services and ways-of-working, bringing structured ideas to the attention of LSS Senior Management and the Joint Operations Board leading them through the required approvals and delivery processes to successful implementation. Co-ordinate all building management and FM services delivered on site, including:


• Manage and monitor all hard and soft FM services to ensure effective building maintenance, working with the FM Integrator and supply chain as appropriate.


• Give particular focus to locker and parking management and shared areas cleanliness / quality to ensure CTOC gives a world class and professional impression to all occupiers and visitors.


• Working with the Joint Operations Board and your local LSS teams, establish and implement planned preventative maintenance programmes including planned shutdowns of services and infrastructure.


• Working with FM colleagues, contribute to contract and performance meetings with the FM Integrator and wider supply chain.


• Ensure all occupiers are familiar with the reporting procedures for building and infrastructure faults in line with service catalogues.


• Ensure any service or maintenance issues receive prompt attention and are resolved within acceptable and agreed timescales and keep all interested parties fully advised.


• Identify requests for minor works coming from occupiers, ensuring that they progress through the correct governance route and subsequently manage completion of the works to MPS / PSD standards and best value.


• Lead on the implementation of any CTOC estate wide FM strategies and policies


• Always maintain a flexible and mobile approach.


Lead on all Health & Safety and regulatory issues within CTOC, including:

• Complete daily safety tours and periodic inspections and report using agreed templates, covering all regulatory requirements according to a given schedule.


• Co-ordinate the inspection activities of specialist inspectors in H&S and other disciplines, e.g., water, waste, fire, electrical


• Ensure all H&S and environmental management systems are in place and maintained, working closely with the SBL and other occupiers as required.


• Manage all issues identified or reported in line with PSD and MPS procedures, always ensuring regulatory compliance.


• Co-ordinate and facilitate an annual fire evacuation.


• Facilitate a forum for H&S matters specific to the building to be escalated and recorded.


• Ensure that all works carried out are undertaken with the correct H&S arrangements in place.


• Contribute to achieving relevant H&S and environmental management and performance standards (OHSAS 18001 and others)


Manage assigned members of the CTOC Building Management and Local Support Services Team:

• Take line management, performance, and professional development responsibility for assigned members of the CTOC Building Management and Local Support Services Team.


Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

All appointments are subject to the post holder satisfying the highest levels of security clearance at the time of appointment and for the duration of the secondment agreement. Failure to achieve such clearance or removal of such clearance will result in termination of the secondment agreement and the post holder will be returned to their Home Force/Home Organisation. This does not affect your statutory right.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism".

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

A capable Building Manager you'll already have the skills to make an impact, right from day one. With relevant qualifications (or equivalent experience) you'll know all about compliance and how to manage a team., The post holder must have:

• Must have an appropriate professional qualification in property management e.g., Facilities Management or be able to demonstrate equivalent experience and a recognised Health & Safety qualification e.g., NEBoSH or IOSH, or equivalent experience or be willing to undergo H&S training.


• Must have a proven track record of successful building management and FM, preferably with experience of public sector and secure environments.


• Must have practical knowledge and experience/awareness of H&S legislation and statutory requirements.


• Must have a working knowledge of the estate's delivery lifecycle.


• Must have a track record of successful delivery through a complex and diverse supply chain and multi-disciplinary teams, evidencing the ability to build strong and long-term relationships across organisational boundaries.


• Must have strong oral and written communication skills, with the ability to influence senior business and executive management in challenging situations.


• Must have strong interpersonal skills, including teamwork, collaboration, discretion, political sensitivity, negotiation and achieving results by influencing others.


Desirables

• Experience of agile or smarter working workplace design would be desirable.
  
  In return, you can expect a competitive salary, a Civil Service pension, excellent career, and professional development. All this, plus a highly rewarding role.