Senior Courier

As a Courier Supervisor with DHL, you will lead a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.

Your main responsibilities will be:

• Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.



• Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.



• Set and monitor KPI targets for your team and address any performance issues accordingly.



• Ensure all couriers meet delivery exception targets for right time customer hit rate and manage underperformance accordingly



• Represent DHL in a professional and efficient manner to increase customer satisfaction



• Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team and general updates.



• Conduct regular 121 reviews and annual appraisals with your team members.
  
  Excellent people management skills with the ability to lead and motivate a team



• A high-performance mindset for yourself and your team



• Sound decision making and communication skills.



• Ability to work effectively under pressure



• Flexible working approach with a friendly and enthusiastic attitude



• Good team player with the ability to work on your own initiative and meet tight deadlines.



• Excellent organisational skills and the ability to prioritise



• Highly professional, accurate and effective work ethic.



• Willingness to change.



• Diligent and attentive to detail.



• Proficient in using sophisticated IT tools



• Demonstrates respect and result focused behaviours



• Displays the CIS attributes of can do, passion, speed and right first time
  
  DHL Express UK is part of the Deutsche Post DHL Group, the world's most international company. We operate in more than 220 countries and territories worldwide, offering amazing opportunities for national and international career development. We also support various initiatives such as Go Teach, Go Green and Go Help.
  
  Working hours: Monday - Friday 08:00 - 18:00 (45 hours per week)



• Free parking on site



• Generous company pension scheme



• 22 days of annual leave, increasing every year (up to 26 days), 22 days of annual leave, increasing every year (up to 26 days)



• Eligibility to participate in our Employee Bonus scheme



• Family friendly company policies including Enhanced Maternity Leave



• Access to Employee portal offering DHL Exclusive benefits and discounts across high street retailers and supermarket chains



• Certified Mental Health First Aiders and access to Virtual Wellbeing Centre



• Access to enhanced company pension scheme



• Internal training and access to our internal jobs boards so you can be the first to know about longer term opportunities



• Work in a rapidly-growing and stable industry