Senior Clinic Assistant

The primary responsibilities involve a range of administrative and clerical duties as delegated by the Clinical Lead and Health Visitors. The role will be for Team 1 covering the Radford, Holbrooks and Bablake areas of Coventry. Core working hours are from 8-5 Monday to Friday as this is a part time post hours and working pattern can be discussed., The successful candidate will assist the 0-19 service by supporting the delivery of the Health Visiting Service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Main Responsibilities

To supervise the Clinic Assistants across the team.

To be aware of, and work alongside, local Trust and National guidelines and policies.

To ensure systems and processes are in place to support the Clinical Lead to manage the team.

To work effectively as a team member, accepting delegated duties from the Health Visiting Clinical Lead.

Inputting information to the Health Roster system for staff in the teams, including annual leave, sickness absence & training.

Ordering stock and stock control.

To support the team data collection by developing spreadsheets and databases to collect and collate information.

To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems, Outcome Star Database and EHM Early Help System.

To maintain and administer departmental databases for Outcome Stars by inputting and retrieving information into the Outcome Star Database.

Work with EPR leads within the service to optimise processes directly related to or linked to the EPR, to include supporting staff with implementing these. This may include appointment booking, recording of contacts, or allocation tools.

Monitoring and assisting with relief cover at other venues.

To develop own knowledge and competence.

The post-holder may be involved in suggesting service changes, which may apply to departmental or service wide.

Use of Lorenzo to maintain children's health records.

Participation in the induction of new staff.

Be able to travel independently to and from clinics and other bases.

Use a Visual Display Unit (VDU) frequently to ensure records are maintained.

Knowledge, Skills and Experience

The post-holder must act independently to delegate duties.

The post-holder will receive supervision from the Health Visitor Clinical Lead and should be aware they can approach any team member for support and advice.

Keyboard skills are a requirement of the role.

The post-holder must be able to prioritise competing demands.

The post holder will be organised and have the ability to coordinate across multiple teams and sites, as well as diary management responsibilities.

To ensure the provision of accurate data for statistical and planning purposes as requested.

To undertake some filing in client records as requested to support the Clinic Assistants.

To take and record accurate messages in an agreed approach. Checking documents, such as client records, staff information, opening post, data collection and inputting.

Analyse statistics or carry out calculations relevant to the service.

Measurable Result Areas

The post-holder will be responsible for monitoring office stationery and clinic supplies and requesting replacements authorised by the Clinical Lead, as well as being responsible for receiving the goods.

The post-holder will be responsible for co-ordinating calibration of all equipment used within the team.

The post holder will organise and deliver effective clerical support to the Health Visiting Clinical Lead.

The post-holder will be required to use a computer, either stand alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will vary.

We will be looking for someone who is well organised; demonstrates good communication skills; can demonstrate computer and telephone skills; demonstrates an understanding of the importance of effective team working and understands the importance of confidentiality.