Senior Caseworker - Ref: RT01424

An exciting opportunity has arisen to join our Housing and Resettlement team as a Senior Caseworker leading the Disabled Facilities Grants (DFG) function. Your primary responsibility will be managing the day to day activity of the service. This will include a customer centric approach, when liaising with customers and contractors, and responding to Councillor and MP enquiries. Having a proven track record of leading and developing a team will be really important in this role. Tasks will include conducting staff 121s, Annual Performance Conversations and Reviews, leading team meetings, approving orders and supporting staff with complex and or challenging enquiries. As Senior Caseworker with the Housing and Resettlement Service it's key that you have experience/knowledge in a number of areas such as change management, quality assurance and understand the importance of customer led services. Experience of housing related grant project management is essential, preferably in a Disabled
Facilities Grants setting.

This is a great opportunity to help shape the DFG service and work to improve the lives of our communities. The service is currently being modernised, including increased digitalisation, to improve the customer journey. To support this transformation, the successful applicant will have the ability to review all policy and processes, develop and monitor key performance indicators, ensuring service user and staff buy in.

As a customer orientated service we work to support some of our most vulnerable households. Therefore, having the ability to show empathy, actively listen, manage expectations and negotiate solutions for more complex enquiries is essential and this may involve site visits to customers' homes. Proactive partnership work is key, involving external stakeholders, in particular contractors and housing associations.

Read more about our benefits at https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English., Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Find out more about Living in Walsall.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

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