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Senior Associate PAMARLB001

Ss&c Technologies, Inc.

Senior Associate PAMARLB001

Salary Not Specified

Ss&c Technologies, Inc., Bolton

  • Full time
  • Permanent
  • Remote working

Posted 3 weeks ago, 22 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2d52cc03ea334bdea9b70295eb1f4bce

Full Job Description

  • Deliver exceptional levels of service in respect of the handling of client instructions.

  • Ensuring adherence to relevant FCA regulations.

  • Manage and mitigate risk, including to the firm’s reputation.

  • Ensure adherence to service level agreements.

  • , Ensure all issues are resolved in a timely manner.

  • Ensure all consumers are provided with clear information and are kept appropriately informed before, during and after execution as per TCF (Treating Customers Fairly) guidelines.

  • Support other Operational Teams where required.

  • Advise the relevant stakeholder of all outstanding and current issues.

  • Adhering to all procedures and regulatory requirements

  • Reconciliation of cash into and out of business and client bank accounts.

  • Accurate processing of payments in accordance with SLAs.

  • Prompt investigation and resolution of errors and discrepancies.

  • Preparation of the daily Client Money reconciliation.

  • Preparation of monthly commission runs.

  • Monitoring and management of debtors and creditors.



  • Secondary Responsibilities
  • Research for projects as and when required.

  • Attending relevant training courses as and when required

  • Maintain high levels of personal development.

  • On-going development of the team

  • General office duties; scanning, filing, typing, faxing, e-mail.

  • Carrying out other appropriate duties as requested, this description is not exhaustive.

  • Continual process improvement.


    • Individual Conduct Rules
  • To act with integrity

  • Act with due skill, care, and diligence

  • You must be open and cooperative with the FCA, the PRA and other regulators.

  • Observe proper standards of market conduct.

  • Act to deliver good outcomes for retail customers.



  • Standards Expected
  • Meet both internal and external SLAs.

  • Take part in continued professional development.

  • Undertake mandatory training within set deadlines.

  • Follow industry regulations and be committed to the up-keep and use of company policies and procedures.



  • Behaviours Expected
  • Investor focus, placing retail investors at the heart of everything we do and always acting to deliver good investor outcomes in line with the consumer duty.

  • Promoting positive relationships with all clients and partners.

  • Encouraging individual achievement for ourselves and each other to develop outstanding employees and teams.

  • Strong collaboration and co-operation between all teams and individuals.

  • Valuing excellence, celebrate achievement and strive to achieve outstanding service quality.

  • Openness, innovation and respect for each other's opinions and decisions.



  • Monitoring Arrangements
  • Your adherence to the above will be monitored via the appraisal process, which will assess personal and professional conduct and behaviours.

    Ability to prioritise and meet deadlines.

  • Excellent written and verbal communication skills with internal and external stakeholders.

  • Logical approach to problem solving.

  • Ability to problem solve and deal with complex queries.

  • Strong numerical skills.

  • Good attention to detail .

  • Ability to work in a fast-paced working environment.

  • PC literate.



  • SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services., SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.


    • Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.