Senior Application Support Analyst

Ensure the local configuration of systems meets the business needs of the trust. Actively support the transition from local legacy systems to new products. Find and remedy errors and variances early in the service lifecycle Interface with suppliers, customers, and support teams Manage user access and roles within the applications. Ensuring the processes and procedures are in place and up to date to ensure effective progression and resolution of incidents. Ensuring processes and procedures are in place and up to-date to enable efficient execution of application management functions. Ensure a close relationship exists with the service desk manager enabling the speedy resolution of clinical system related incidents and problems Develop a list of standard changes to ensure timely response of service and change requests Provide and maintain a portfolio of evidence on own area to ensure compliance with the trusts Information Governance requirements To engage in research and development
relating to NHS Clinical and business system applications The Digital Services Configuration & Testing Analyst will be expected to be a source of expert knowledge across all allocated applications including appropriate cross-skilling of staff to deliver this knowledge base. Responsible for analysing and interpreting the business requirements and business processes will be key to the success of the team. There is a need to understand how to apply Digital systems across clinical disciplines and services and play a vital role in the local configuration of the applications The post holder will be responsible for ensuring system admin duties are carried out appropriately including regular management and ensuring the invoking of business continuity plans as appropriate. To contribute and attend the planning meetings and user groups for services both internal and external to the organisation Support the implementation of new systems, overseeing that efficient planning and appropriate work
packages lead to successful product delivery. To maintain and in-depth knowledge of the applications and an understanding of their potential use and end purpose including their potential impact on both patient care and Trust performance. Support new software releases, monitoring that all tasks are undertaken in compliance with our Test, Release and Deployment Strategy.