Security Operator

Technical Support carries out remote preventative and reactive maintenance of thesesecurity systems and their associated networks. In total, The GSOC consists of 31colleagues, headed up by a Monitoring Station Manager and supported by an AssistantManager, Supervisors, Operators and Technicians.
What will you do? Security Operator
As a Security Operator you will act as the primary point of contact for our sites for all out ofhours, queries and security needs.
Some of the accountabilities for the role;
Provide exceptional customer service and front line support to branch managers and third parties by remotely monitoring CCTV and Intruder alarms, ensuring incidents are managed and reported in a timely manner.Liaise with third parties such as contractual keyholders, police and group security investigators; recording all alarm and CCTV investigations by completing our internal documentation, ensuring we maintain accurate records. You will also support our branches with resolving equipment issues, identifying faults and escalating issues where necessary to our technical team for further investigation.

Our Group Security Operations Centre (GSOC) is looking for an operator to join the team. If you have great attention to detail, a professional telephone manner and basic administrative skills then we would love to hear from you!, Good PC skills- Excellent communication skills (written and verbal)- Self-motivated, with the ability to work on your own and as a member of a team- A quick learner- Good observational skills- Able to act calmly while under pressure- Able to concentrate throughout a day-shift or night-shift- Common sense, curiosity and a practical approach- Honest, responsible, reliable and observant
It is not essential for you to have previous experience in the security industry is not required, but excellent customer service, clear and effective communication skills, and experience with using word processors and spreadsheets is desirable.

The GSOC is an in-house security operations centre that operates in real time and is manned around the clock, 365 days a year. The GSOC team is divided into two areas. Reactive Operations, which are charged with monitoring and responding to alarms from security systems (such as CCTV, intruder alarms, personal attack alarms and security fog) installed in branches, head office buildings and distribution centres across the Travis Perkins Business.

You'll be supported by some fantastic training and development and have the opportunity tolearn, grow and develop across the Travis Perkins Group.Well also equip you with a benefits package that grows as you grow with the company:
- Competitive bonus- Save-as-you-earn scheme - Buy-as-you-earn scheme- Contributory pension scheme- Colleague discounts across a variety of Group businesses including; discountsacross our Trade Merchanting businesses.
A bit about usTravis Perkins Group operates 5 businesses from 2,000 plus sites across the UK, andemploys over 20,000 people. With a proud heritage that can be traced back over 200 years,our employees are continuing that tradition by working with our customers to build better,Together.
We're driving to become a truly inclusive employer. We want everyone to be at their best andit's our ambition that everyone within our Group feels safe, welcome and confident to be theirauthentic selves.
You be you, it makes us, us.
Not Sure you Qualify? Were driving to become a truly inclusive employer, where everyone in our Group feels self, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If youre interested in this opportunity but your past experience doesnt align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.