Security Concierge

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.,

• Deliver outstanding customer service to staff and visitors.


• Ensure that the environment and service is truly excellent and beyond expectation.


• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey.


• Be flexible and adaptable to all tasks or challenges.


• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.


• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful.


• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount.


• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed.


• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation.


• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner, Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey.


• Ensuring that no unauthorised persons are permitted in prohibited areas.


• Check identity and credentials of staff, contractors and visitors where required.


• Work with all colleagues to ensure the integrity of security on the site


• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so


• Rotation on different posts where required


• Respond to alarms


• Key Control


• Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.


• Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients


• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.


• Some external patrolling within secure compound required
  
  Excellent oral, written communication skills, interpersonal skills and confidence


• Exceptional customer service skills


• Reliable, trustworthy and punctual


• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges


• Self-confidence and an interest in self-development.


• Physically able to conduct all responsibilities associated with the roles documented


• Ability to work to instruction and on your own initiative where required


• Computer literate and confident with the use of Microsoft Office programmes


• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment


• Flexibility in regard to working practices, hours and responsibilities.


• Valid SIA


• Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field.


• Operation of any CCTV/access control communications in an appropriate manner


Desirable Skills:

• Exposure to relevant Protective Security or Counter Terrorism Advice


• Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.


• Previous experience in technologies to detect security threats in any given environment.


• Applicants from local or general SW London area welcomed.
  
  A competitive wage


• Retail deals and discounts


• 24/7 GP telephone consultation


• Pension scheme


• Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover


• Length of service awards


• Employee Recognition Awards


• Tech scheme and Cycle to work scheme


• Company Sick Pay


• Company advances and loans


• Career progression: training and development opportunities


• Diverse and inclusive working environment