Salesforce Administrator

Within Causeway, the Salesforce platform forms the operational backbone of the business. It is not just a CRM system or a sales tool but is used by all areas of the business including Finance, Services and Support and is also central to our e-commerce solution. You will be responsible for the health of our Salesforce platform across all areas of the business. The administrator will ensure that best practice is followed. You will seek out in-efficiencies, in both process and system use and make recommendations for improvement. Under the guidance of the Salesforce Consultant, you will use your technical abilities to configure the platform, to leverage Salesforce.com and its database, to provide a world-class operational backbone. Following our continuous improvement program, you will be key to ensuring that the platform does not become static but is constantly evolving and meeting ever evolving user requirements.

The key areas of responsibilities include:

• Technical expertise on all things Salesforce


• Continuous improvement to ensure we get the maximum from the platform


• Training and support so our users have a great experience


Technical Expertise

• You need to stay updated on the platform's new tools, capabilities and updates. These needs to documented and recommendations for any new adoption put forward to the Salesforce Consultant


• Managing Salesforce roles, profiles, sharing rules, workflows and groups.


• Monitor and report on access levels and usage


• Perform database maintenance tasks, including diagnostic test and duplicate entry cleansing


• Maintain and update of sandbox areas for testing


• Evaluating and installing new Salesforce releases


• Create and maintain archive for field history tables


• Install High-Priority updates from Salesforce.com


• Run quarterly database maintenance reports


Continuous Improvement

• Work with the Salesforce Consultant to refine stakeholder requirements, make recommendations for delivery and then to customize the platform to deliver that


• Ability to identify areas for improvement and recommend / implement solutions


• Building custom reports and dashboards as required


• Keeping up to date on Salesforce functionality and making recommendations on how Causeway may leverage the functionality for improvement


• Documenting processes


• Ensure governance is followed for all system improvements and updates


Training and Support

• Put in place training programs including e-learning, so our users get the most from Salesforce


• Define best practice and ensure it is followed


• Address user issues as they arise in a timely manor in line with defined SLA's


• Deliver training workshops as required


• Keep our training platform up to date as changes are made to the main system


• Ensure that the platform is being used correctly and inefficiently and highlight any issues
  
  Salesforce Certified Administrator


• Extensive experience in the administration and maintenance of Salesforce systems in a similar environment


• Experience in performing Salesforce upgrades


• Demonstrated experience in developing custom objects and declarative automation.


• Exceptional technical and problem-solving skills


• Ability to communicate at all levels of the organisation


• In-Depth knowledge of Salesforce products and their functionalities including but not limited to Service Cloud, Sales Cloud, CPQ and Billing


• Proficiency in managing security access, sharing and role hierarchies


• Knowledge of importing data and ensuring data integrity


• Ability to provide Salesforce training and end-user support


• Ability to produce reports, dashboards and views


Desirable Skills:

• Knowledge of PSA systems


• Knowledge of Jira - including System Administration and integration to Salesforce


• Knowledge of NetSuite


• Integration of Salesforce to an e-commerce platform


• Knowledge of Natterbox administration and set up, Good communicator at all levels


• You will be motivated, team orientated and passionate about Salesforce technology


• Ability to understand complex problems and be able to relate them to the Salesforce platform


• Ability to document processes and procedures


• Ability to understand user requirements for the system


• Ability to explain complex subjects in an easy-to-understand way


• Ability to produce training documentation in a way users can easily understand it
  
  We are ranked as the UK's #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.


If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business., If you're looking to build an exceptional career with an award-winning company you've come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fueled by curiosity and is a place for people who beam with positivity and burn with ambition.

Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices., Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.

Pulled from the full job description

• Car scheme


• Company pension


• Employee assistance programme


• Paid volunteer time


• Private medical insurance, As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We've selected just a few of the many benefits available below to show you how we take care of our Causeway stars.


• 25 days annual leave + public holidays, increasing with length of service.


• 4% matched pension.


• Income protection and life assurance.


• Access to our award-winning benefits platform.


• We take mental health seriously and have a dedicated EAP available 24/7.


• £100 allowance towards a fitness club.


• Dell, Apple and Microsoft discounts.


• Private Medical Insurance.


• Paid study leave + volunteering days. Car Scheme.