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Sales & Service Administration Support Temp

ZEISS Group

Sales & Service Administration Support Temp

£35000

ZEISS Group, Newtown, Cambridge

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 1 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1f4ec4c9fc214054b54be93bba3e46fd

Full Job Description

  • Handling order related issues, including delivery, warranty, missing parts

  • Handling incoming RMS customer support contact using Microsoft anywhere 365 platform

  • Communicating with dealers to pass on necessary information

  • Pricing and part code requests

  • Managing FSE calendars, driving efficiency and utilisation

  • OEM management to be the UK point of contact, stock control, delivery

  • Sales & service order processing & invoicing in SAP

  • Processing credits, sales returns / Out of box failures and warranty replacement goods

  • Processing of purchase orders to factories and third party suppliers.

  • Maintaining e-mail inboxes

  • Updating customer details in CRM

  • Ensuring timely deliveries of orders to customers

  • Liaising with customers and area managers

  • Keeping customers informed of the status of their case at every stage of the customer journey

  • Following up on any open quotations including relocations, Preventative Maintenance, Corrective Maintenance and Contracts

  • Creating quotations for non-contract service work, and parts. Following up on any quotations that are unresolved

  • Invoicing sales & service orders.

  • Any other administrative tasks as requested by Service Managers

    CRM & SAP experience is preferred but not essential.

  • Microsoft Office skills at intermediate level

  • Candidate must be able to work quickly and efficiently with a good work ethic

  • Attention to detail is essential.

  • Able and willing to learn new roles to support the customer journey

  • To assist colleagues and help out as and when required.

  • Great customer service skills and a Team Player

  • Flexible attitude, self motivated, ability to work under pressure and to adhere to deadlines.

  • At a minimum, GCSEs or equivalent in Mathematics and English at grade C or above