Sales Operations Specialist

The Sales Operations Specialist plays a vital role in supporting our sales team and ensuring a smooth sales process. You'll work closely with the sales representatives to handle administrative, logistical, and operational tasks, allowing them to focus on building relationships and closing deals. Additionally, you'll be responsible for generating reports for senior management., Customer Focus: Ensure customer satisfaction is prioritised throughout your activities.
Technical Expertise: Develop a thorough understanding of the sales department's computer systems and stay updated on changes.
Order Management: Process and monitor sales orders from initiation to delivery.
Logistics & Finance Coordination: Collaborate with logistics and finance teams to ensure accurate and timely order management.
Supplier Coordination: Handle order management for major suppliers like JCB, New Holland, and others.
Manufacturer Bonus Administration: Ensure manufacturer bonuses are loaded into the system and approved by the appropriate personnel.
Customer Documentation: Prepare invoices and related documentation for customers, liaise with finance companies to verify payment processing details.
Vehicle Registration: Road register machines using RAV/DVLA portals.
Reporting & Analysis: Maintain reports and submit them in a timely manner, ensuring the accuracy of financial data, projected invoice dates, and delivery schedules.
Warranty & Registration: Order extended warranties and register new machinery on manufacturer websites.
Credit Control: Manage and administer credit control processes.
Supplier Invoices: Input and process supplier invoices and credit notes.
Delivery Coordination: Arrange and coordinate transport for customer machinery deliveries and collections.
Policies and Procedures: Follow current policies and procedures ensuring that our operational guidelines and protocols are adhered to.
CRM System Support: Assist with populating and running reports in the CRM system for the sales team.
Exhibition Support: Assist with exhibition events upon request.

Key Skills: Self-motivated, ability to work independently and collaboratively in a fast-paced environment, excellent organisation and problem-solving skills with strong attention to detail. Proficient in Excel, Word, and Dealer Management Systems.
Communication: Strong verbal and listening communication skills for effective interaction with customers, staff at all levels, and suppliers.
Personal Qualities: High integrity, focus on quality, well-presented and professional demeanour, personable, enthusiastic, approachable, and flexible.

The Haynes Group is an equal opportunities employer with a policy of promotion through ability. It is a progressive family business, but still maintains a family ethos, now employing over 340 staff across the Group.

Competitive salary based on experience.
Hours: 37.5 hours per week (9:00 AM to 5:00 PM) with some flexibility available.