Sales and Customer Service Administrator (Part Time)

Maintain and develop the customer base within the sales department, you will be integral to the continuation and growth of the customer base through a high standard of service-related activities.

Also, to support the day-to-day sales activities of the business by delivering excellent customer service, handling customer orders, enquiries, queries and give support to the Sales department Team leader & Senior Management teams. organising logistics and deliveries with the warehouse and purchasing team, to ensure customers receive the correct goods on time.

Overall scope

Key responsibilities

· Develop new and existing customer relationships by offering excellent customer service

· Identify opportunities for incremental sales and margin, communicating where necessary with External Sales & Management

· Answering sales and enquiry calls and emails

· Processing sales quotations, sales orders & customer returns

· Sales Support to Vendor Managed Inventory

· Kit operations including Quotations, Kit Amendments, MRP, Productions Orders, BoM's, booking in and releasing kits

· Responding to customer queries in a professional and timely manor

· All project and key customer activity, including new customer tenders, developing customer accounts, maintaining customer Kanban, and labelling systems

· Actioning customer queries and resolving account issues in a professional and timely manor

· Customer Reports issuing and processing

General responsibilities

· Helping with basic IT requirements, printing issues, labelling issues

· Checking/picking stock when needed

· Carrier distribution - using UPS via online portal

· Picking up colleague emails/ orders/ enquiries when needed.

· Holiday cover and support to other departments

· Experience in Sales, Customer Service, or similar role

· Excellent communications skills. Clear and confident telephone manor

· Organisation, individual initiative, flexibility, and time management

· Competent using Microsoft packages including Word, Excel, Outlook & PowerPoint

· Experience with stock & accounting software such as SAP or SAGE favourable

· Computer literate and can solve basic IT issues

· GCSE's Grade A

• -C Maths & English


· Further education favourable (A-Level, NVQ, Higher Education),
• GCSE or equivalent (required), Sales and Customer Service: 1 year (preferred)
  
  £15,300 - £15,500 a year - Permanent, Part-time, Job Types: Part-time, Permanent


Pay: £15,300.00-£15,500.00 per year

Expected hours: 25 per week

Benefits:

• Company pension


• Cycle to work scheme


• On-site parking


Schedule:

• Monday to Friday