Sales Advisor - Ted Baker

The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales,
through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted,
who understands and promotes the company "Mission Statement" and "Strategy"., People

• A high level of team participation, working with integrity and respect for others


• Actively drive and document your own learning to contribute to the success of the team and location


• Be adaptable and flexible to the needs of the business in support of the team and the location


• Collaborates with the teams in all meetings and briefings


• Supports new hires within the team through friendly mentorship


• Display a dedicated approach to self-awareness and self-development


• Understand the core values and culture of Ted and reflect these in all efforts


Product

• Use all available tools and information to keep up to date on current product and increase awareness of the


product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C's.)

• Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is


represented at the highest level

• Demonstrate a keen personal interest in Ted and supports brand messaging, Keep yourself and customers up to date on and take an active interest in sharing Ted's social media activity


• Proudly support the integration of new technology in to our customer service proposition


• Deliver a warm and memorable customer service experience


Operations

• Follow Company policies and procedures with an ability to work unsupervised


• Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe


conditions to management

• Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft


of Company property to management.


• Demonstrate all requirements of Ted's School of Excellence


• Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the


impact of actions on the customer experience and sales

• Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal


customer relationships both online and offline

• Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and


supporting all brand promotions and campaigns

• Be proactive in the capture of customer data at PoS - where relevant - and understand how this actively
  
  Ted's Mission Statement

Our Mission is to build a successful company through the creation of a leading lifestyle brand. By conducting ourselves in
an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always
being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained
an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?'


• Satisfy the needs of our customer, always


• Pursue growth and opportunities through initiative and proactivity


• Build open and honest relationships with clear communication


• Create a positive team environment, encourage collaboration


• Be proud, passionate, motivated, committed


• Take ownership, be accountable


• Encourage organisation, high standards and efficiencies


Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a
balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or
employees. We are proud to be an equal opportunities employer