Sales Advisor (Part-time)

Currently, we're seeking a Sales Advisor to join our team within our Newmarket store. You will be an essential part of shaping the operational direction and culture of our UK business.

Let's talk about the role!

• Putting the customer first in everything that you do. Whether it be welcoming customers new to their self-storage journey, answering phone or online leads or simply walking the store, ensuing customer satisfaction must remain at the core of your role.


• We are looking for somebody with an incredible team spirit, who can support the store and step up to any challenge, whenever it is needed. Somebody with an appetite for the entire team's success will be a core part of this role.


• A real KPI driver! Somebody who can understand and drive the day-to-day KPI's and ensure that the store is delivering on targets set by the management team. This could include occupancy, merchandise or a whole host of other targets, all put in place to drive you and the business forward.


• A hands on approach is key for this role! Each store is responsible for their own cleaning, whether it be the office, bathrooms or vacant units, we are looking for somebody who has the upmost pride in where they work and want to show it off at all times.


• Assisting the team with inventory control. From boxes to bubble-wrap, you will be responsible for making sure that your inventory and display are always accurate and presentable.


• Maintaining a safe and healthy work environment by establishing, following and enforcing procedures and complying with legal regulations. From move-ins to move-outs and everything in-between, our customers and team deserve the best workplace standards and we need your help to ensure this happens.


• Given that this is a customer facing business, you will be required to work a variety of shift patterns, including, mornings, evenings, weekends and some holidays.


• Although rare, there are occasions where staff are called out of hours. This would be in the case of an alarm, incident or other potential security occurrence. This would be on a rotating basis to ensure fairness and equality.
  
  You must be able to commit to a minimum requirement of 24 hours over any 5 working days (any 7 days in a week)


• Somebody who is enthusiastic and has a true passion for learning!


• Exceptional and above standard customer service skills, with the ability to connect with customers of varying backgrounds and needs.


• Somebody who works well with others and has a real team player mentality.


• An extremely process oriented mindset, while having the ability to get your hands dirty when need be.


• A problem solver who can manage a variety of problems and ask for help whenever necessary.


• Confidentiality is key. You must understand the important of handling sensitive customer information such as addresses and customer credit card information and that you are responsible for the strictest GDPR standards, ensuring all information is kept safe and secure.


• Communicate with many different stakeholders, e.g., customers, store managers, team members, neighbours, back-office team members and more, This job description is not exhaustive. We would expect individuals to be flexible and to adapt. Self-storage and sales experience is not required, but certainly is a plus., Customer service: 1 year (required)
  
  We are Cinch Self-Storage. From our humble beginnings, with a single store in Bicester in February 2018, we have grown to over 20 self-storage sites across the UK and are expanding steadily. We pride ourselves on unmatched customer service, coupled with a tremendous team spirit, truly putting our customers and teams at the forefront of everything we do. To deliver this unbeatable service to our customers, we are looking to hire the simply best, exceptionally committed and brightest talent.
  
  Subsidised Health Insurance


• Sick Pay Scheme & Family Leave


• High Street Shopping Discounts


• Charity Days


• Birthday Leave


• Cycle to Work Scheme


• Discounted Gym Membership


• Annual Increment on anniversary


• Free Storage for personal use


• Company Uniform


• Quarterly bonus, Job Types: Part-time, Permanent


Salary: £11.50ph

Schedule:

10 hour shift

8 hour shift

Weekend availability

Supplemental pay types, Job Types: Part-time, Permanent

Pay: £11.50 per hour

Expected hours: 24 per week

Benefits:

• Additional leave


• Company pension


• Cycle to work scheme


• Discounted or free food


• Enhanced maternity leave


• Enhanced paternity leave


• Gym membership


• Health & wellbeing programme


• Paid volunteer time


• Private dental insurance


• Private medical insurance


• Referral programme


• Store discount


Schedule:

• 10 hour shift


• 8 hour shift


• Weekend availability


Supplemental pay types:

• Performance bonus


• Quarterly bonus