Risk Operations Team Manager

Reporting to the Financial Crime Manager you will be responsible for managing the workflow, allocating it, and ensuring the KPI's and SLA's are met for the Financial Crime Team. This is a hybrid role where there will be a minimum requirement to work from our Leeds office twice a week. Working hours include Monday - Thursday (8:45 - 17:15) with an early finish on a Friday. Weekend work includes Saturday (9:00-17:00) and Sunday (10:00-17:00) on rotation.

Some of your key duties will include:

• Upskilling your team with 1-1s, performance reviews, ensuring daily operations are running smoothly


• Working closely with the Underwriting Team and the Telephony Team within Risk Operations to reduce financial loss


• Reviewing data to support fraud prevention by completing Root Cause Analysis and using MI to identify trends


• Improving working practices and processes to deliver optimum services to ensure targets are met to the highest standard


What are we looking for?

You are passionate about coaching and supporting your colleagues to nurture their careers. You enjoy people management and are a creative thinker who likes to fact-find and identify patterns when things don't look right. You enjoy adapting your ways of working to ensure you can tailor your approach in a way that radiates positivity and a 'can do' attitude.

Do you have an interest in Risk? Are you an inspiring leader? Do you have a knack for spotting potential problems before they arise?,
• Knowledge of Underwriting and Fraud (nice to have)


• Proficiency with Microsoft Excel


• Ability to analyse data


• Strong communication skills
  
  At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences., At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
  
  £38,000 a year - Permanent, Full-time, In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:


• Flexible hybrid working


• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days


• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year


What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.