Retail Support Coordinator
Regatta Limited
Retail Support Coordinator
Salary Not Specified
Regatta Limited, Flixton, Trafford
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 22 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ae2fb1d807fe4619946194087c06115b
Full Job Description
- Support employees on any queries, ensuring all are answered and/or rectified as smoothly and as quickly as possible.
- All departments such as People Support, H&S, the warehouse etc are liaised with on behalf of retail employees when required.
- Helpdesk tickets raised, and progress monitored through to resolution for system access and any technical issues.
- Administrative assistance provided for the Retail estate.
- Setting up new partner accounts and stores in Dynamics 365, AS400 and Cigid Y2 systems.
- Liaising with IT for integration and system updates and keeping everyone up to date with opening dates etc.
- Ensure all necessary paperwork is submitted and approved by all parties.
- Act as the liaison between all external and internal suppliers to ensure the processes run smoothly.
- Manned store packs including H&S folder, QR code for staff login and general sheets are sent ready for store opening.
- Point of sale orders raised and tracked to ensure delivery is made when items are required in store, including ordering items from external suppliers.
- Maintain and update all store records.
- Build and maintain successful interdepartmental relationships across all companies and brands, both internal and external.
- All relevant communications are cascaded to all Retail employees.
- Point of sale orders raised same day as requested.
- Point of sale stock levels checked regularly, and details sent to the relevant Marketing departments.
- Liaise with Marketing departments for new season point of sale and any changes to stock, ensuring order form is updated and distributed to the team.
- Transfers are arranged with couriers and tracked daily, liaising directly with couriers if any issues arise, keeping all relevant people informed.
- Pimberly - store locator updated and maintained.
- Bates Stationery - liaise with contact to add or remove accounts and stores when required. Checking and authorising all orders over £25 raised by the field-based team.
- Ensure stock levels of stationery kept in head office are regularly checked and are ordered when required.
- New Starters and leavers - liaise with IT with regards to email addresses and system access and update all relevant sheets.
- Administrative Duties - all sheets updated and maintained and distributed when necessary.
- Updating and sending our annual sales diary to printers to obtain quotes and arranging delivery to manned stores once produced.
- Be highly thought of, have humility and be self-aware. Recognise your weaknesses and other peoples' strengths and always be direct, open and fair.
- Be part of a bigger team and always try to see the bigger picture and put yourself in your colleagues' shoes.
- Recognise opportunities and problems early and own them. See things through to the end, deliver on promises and spend money wisely.
- Embed a supportive positive approach with the retail support team, treating store teams as their customers.
- Continual improvement and growth within the company through talent development processes.
- Trusting culture encouraging flexible and modern ways of working.
- Efficient management of performance issues across the company.
Are you an adaptable and proactive worker? - Be highly organised and enthusiastic with excellent attention to detail.
- Be adaptable, proactive and reactive.
- See the bigger picture.
- Self-motivated and ability to work on own initiative and without supervision, seeing tasks through to completion.
- Have excellent interpersonal and communication skills both written and verbal.
- Have the ability to work under pressure and manage multiple projects and tasks.
Hybrid Working (working 3 days per week in the office and 2 days per week from home) - Discretionary profit share bonus
- Pension
- Staff discounts across all brands
- Access to company benefits website
- 24 days annual leave + 8 bank holidays
- An extra day of annual leave for every 3 years' service up to an additional 3 days
- Enhanced Maternity & Paternity scheme after 2 years' service
- Birthday hours
- Company walks
- State of the art Head Office
- A paid day off for volunteering
- Free secure on-site parking
- Subsidised canteen with Starbucks coffee
- Cycle to work scheme
- Discounted gym membership (various)
- Shower facilities including hairdryers and straighteners
A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page.
As our future Retail Support Coordinator you will:
Looking for a role where you provide support to the retail estate?
Do you have at least 2 years administrative experience?,
Our Regatta Family:
The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.
It's a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate.
The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.
Our investment in the environment:
Sustainability is at the heart of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!