Retail Supervisor

We are seeking a Retail Supervisor to assist our Retail Management team in the management of our The Lore of LOVERBOY Exhibition pop-up shop from the 8th June 2024 - 1st September 2024 and for our yet to be announced December blockbuster Embankment Galleries Exhibition pop-up shop from the 22th January 2025 - 6th April 2025 as well as any other retail outlets that may arise.
The Lore of LOVERBOY will present the first ever UK exhibition of Glaswegian born designer, illustrator, stylist, radical creative, and Somerset House resident Charles Jeffrey - celebrating 10 years of his fashion house LOVERBOY. The exhibition examines Charles' sensational impact on the global fashion scene, from club to catwalk, and includes the full spectrum of his prolific output, with newly commissioned works.
This role will include leading the team of Retail Assistants on shift and assisting with administrative tasks such as reporting and stocking management. You will have management responsibility on evenings and weekends when the Retail Management team are not in the office.,

• Managing the day to day running of our exhibition retail outlets and events, with lead responsibility on evenings and weekends



• Supporting with any other Retail project that may arise in conjunction with our cultural programme


• Managing the team of Retail Assistants on shift, ensuring staff are effectively occupied and breaks taken on time with sufficient cover provided


• Assist with the training delivery for new staff and guiding the team in health and safety compliance


• Leading by example, being welcoming and attentive to all visitors' needs and ensuring a consistently high level of customer service from the team.


• Managing customer feedback, resolving situations or escalating where appropriate.


• Communicating relevant information and briefings to the team and relaying feedback to Retail Management Team.


• Overseeing re-stocking of all retail outlets, managing goods-in and stock returns


• Assisting with fulfilment of online shop orders and stockholding management via Shopify.


• Implementing excellent visual merchandising and display standards across retail outlets, ensuring the same flair, creativity and attention to detail from all retail team members on the shop floor.


• Responsible for informing Security of any emergencies during a shift


• Ensuring the team are well presented at all times and provide an excellent level of customer experience, leading by example.
  
  Managing a team in a retail environment, including rostering, training and supervising staff



• Relevant IT systems such as EPOS, Shopify and CRM systems (e.g. Tessitura)


• Experience in a customer facing role, managing feedback and resolving difficult situations


• Leading on visual merchandising


• Responsibility of stock management


Skills:

• Excellent customer service skills



• Strong communication and leadership skills


• Health and Safety knowledge


• A proactive, hands-on approach, with ability to remain calm under pressure


• Flexibility to work evenings and weekends
  
  Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK's largest and most exciting creative community right in the heart of London.

We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. It is this mix that informs and powers our programme and our organisational culture, making us a singular, compelling and inclusive place to visit and work.
Somerset House pursues a spirit of 'Step Inside, Think Outside' for everyone, regardless of age, stage or background. It is a place to escape the comfort zone in the safest way. It freshens minds, eyes and the world at large.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we're taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you're a suitably qualified applicant we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background., About Somerset House Trust

Somerset House hosts the UK's largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline.

Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you're a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we're taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.

Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
You must create an Indeed account before continuing to the company website to apply

Mental Health & Wellbeing

• Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed


Pension

• 5% employer 3% employee pension contributions as long as criteria is met


Discounts, offers and free stuff!

• Free coworking space membership in Somerset House Exchange


• The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites


• Discount to local leisure centres