Retail Store Manager

As a Majestic Store Manager, you are responsible for the sales performance and day-day running of your store. You'll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will deliver this by building & leading a high performing team, developing team members to excel and reach their full potential. You'll report into a Regional Manager who, alongside your Regional Operations Manager, will coach & support you in driving the sales performance of your store., At Majestic Wine, our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience.

• Take full responsibility for the performance and day-to-day operations of your store


• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.


• Ensure you and your team deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases


• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.


• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter


• Build, manage & develop a high performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing.


• Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.


• Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.


• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.


• Continuously identify opportunities to make improvements which will optimise the operational running of the store.


• Build commercially viable rotas to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities.


• Ensure your store and team remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.


• Ensure a consistent cascade to your team of store, regional and business updates and communications. Communicate the 'why' and be a sounding board for feedback.
  
  Experience of leading and developing a team in a fast-paced, target-driven retail environment


• Be able to demonstrate leading a team to deliver exceptional customer experience & service


• Commercial acumen and ability to understand store performance data. Familiarity and understanding of the wider drinks retail market


• You can delegate, prioritise and strategically problem solve in high pressure environments


• Self-motivated, able to thrive when working alone and as part of a team


• A can-do attitude with a passion for seeing problems through to solutions


• Excellent communication and time management skills


• WSET 3 Qualification is essential


• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points