Retail Senior Expert - Direct

We have exciting opportunities to work at our premium retail stores in high end malls across the country. We are looking for highly motivated, engaging people capable of working well in a team to drive excellent execution at this store and deliver superlative customer experience. In addition to retail, the store will also host exclusive customer and influencer events. Staff will play a key role in ensuring that these events showcase our technology and drive excitement about our products.

Reporting to the Store Manager, you will:

• Be accountable for the store, the team and ensure compliance with company standards on your shifts



• Mentoring new starters and assisting in their development



• Be able to provide excellent customer service that goes above and beyond, solving problems that other retailers ignore.


• Set an example on the shop floor, proactively approaching customers in store and demonstrating the Dyson product range according to their needs and requirements. Trading up through the product range as appropriate.


• Be accountable for store operations, holding keys to open and close the store.


• Lead the shop floor team when managing the shift.


• Ensure a safe shopping environment for our customers.


• Ensure the Dyson machines and display are tidy, clean and 'shoppable', ensuring that we maintaining the highest of standards at all points throughout the day.


• Share best practice demonstrations to strengthen the overall shop floor behaviours of the team.


• Actively build relationships with the team and the wider support channels to further the success of the Dyson Concession.


• Meet and exceed sales, demonstration & KPI targets.


• Be in charge of reporting your daily results via a dedicated platform.
  
  We're looking for someone that has:


• Experience working in a retail environment.


• Experience in keyholding for a retail business & leading teams.



• Excellent customer service that goes above and beyond, solving problems that other retailers ignore.


• A passion for Dyson technology and mastery of the brand and its machines.



• A passion for technology and understanding how things work.


• Strong influencing, relationship building and fact finding skills.


• Proven ability to hit targets and exceed results through delivering great customer service.


• Strong interpersonal skills.


• Can easily adapt to change in process and ways of working.
  
  Dyson is a leading technology company known for its innovative and pioneering products that redefine the boundaries of what's possible. Our commitment to pushing the boundaries of technology has made us a household name, and our retail stores play a crucial role in bringing the Dyson experience to our customers.


A true household name, Dyson introduced the bagless vacuum and now offers hand dryers, bladeless fans, air purifiers and hairdryers. Today, vacuums represent just half of our sales and our next few years are set to be our busiest yet with four brand new product categories by 2020. Dyson machines work differently, so those who sell them need to think differently and understand complex engineering.

Everything Dyson demonstrates - their machines, content, events, buildings, websites, films, shops, boxes, booklets, exhibitions, customer service, apps… everything - all go the extra mile to be pioneering, better, and unique. Delightfully simplified, and refreshingly unexpected., When James Dyson invented the Ballbarrow he assigned the patent to the company, Kirk-Dyson, and not in his own name. Big mistake. After leaving the company, he had no rights to the invention he had laboured over and they sold his invention to another company. But all was not lost. He learnt some valuable lessons for the future - creativity is a rare commodity and the importance of protecting an idea.


• 27 days on annual leave (pro rata)


• Access to competitive pension scheme


• Access to private medical care


• Life assurance


• Cycle to work scheme


• Tastecard discount


• Amazing discounts on Dyson products


• Optical Plan


• Lunch allowance (pro rata)