Retail Sales Assistant

Reporting to the Store Manager/Manager/Supervisor, the Retail Sales Assistants role is to provide assistance and excellent customer service to the customers of UNIFORM DIRECT the store, online shop and other retail initiatives and presentations at schools. Candidates must be relatively fit as our store is set over two floors, stock is set up high in most cases and ladders are in constant use.,

• Core Duties


To ensure the smooth running of the shop, and maintaining the shop standards by:

• Participating in the day-to-day running of the shop.


• Keeping the shop and displays clean and tidy at all times.


• Keeping the stockrooms orderly at all times.


• Maintain regular checks on levels of stock and report to Store Manager/Supervisor.


• Operating the till and accurately handling cash, cheques and credit/debit cards transactions.


• Maintaining accuracy of signs, price and size information throughout the store, correct and


report to the Store Manager/Supervisor.

• Respond to orders received online/phone by processing sales and packaging orders.


• Follow cashing up procedures report discrepancies


• Assist in changing displays of shop stock.


• Receiving deliveries, unpacking and re-shelving or storing stock.


• Assisting with regular stock checks and annual stock takes


• Looking after all aspects of the shop whilst the Store Manager/Supervisor is away.


• Ensuring all fire exits and escape routes are kept free from obstruction.


• Being vigilant at all times and to help minimise stock loss.


Attend at school marketing events as and when required - some schools may be quite a distance away and these events are invariably in the evenings.

• Customer Service


To ensure that excellent customer service is demonstrated at all times by:

• Developing a good knowledge of all the schools and their uniforms and all shop stock, Maintaining accuracy in all aspects of customer service and advice.


• Informing the public about the benefits of school uniform being available from Uniform Direct and developing new business leads..


• Respond to general customer enquiries and complaints received in person, by phone or email - report to Retail Manager


• Work as part of a team with the other staff members and be aware of what is happening in the rest of the business.


• General


• Ensure any issues concerning customer care are reported to the Retail Manager.


• Comply to high standards of personal presentation for dress and hygiene.


• Ensure all Health & Safety procedures are effectively carried out and report any concerns to the Retail Manager.


• Contribute to the continuing development of Uniform Direct


• Contribute to the identification of Branch objectives for the short, medium and long term


• Work as part of a team with other members of staff to continue developing new leads and increasing the numbers of schools within the company portfolio.


• Maintain regular dialogue with schools and school staff ensuring our information is up to date and accurate


• Observe and be alert of competitor activity and report to Store Manager
  
  Retail sales: 1 year (preferred)
  
  We expect the applicant to work a minimum of 5 full days per week (9am to 5pm) and as required to service the needs of the store. The applicant needs to be available to work full time to cover colleague absence/leave.


The applicant must have an awareness of local schools.

Probationary period six months.

Annual leave is not allowed during our peak period from 1st June to 30 September

Starting salary is minimum wage, Job Types: Full-time, Permanent

Pay: £8.40-£11.44 per hour

Expected hours: No less than 37.5 per week

Schedule:

• Every weekend


• Monday to Friday


Application question(s):

• Please confirm you are fully available from now to 30th September with no periods of unavailability. Please do not waste our time or yours if you have any unavailable dates and/or cannot commit to working to the needs of our business. Please answer; yes fully available OR no not available.