Retail Assistant

The post-holder will support the day-to-day retail activities at Grimsby Garden Centre focusing on and developing the long-term interests of the business.

The post-holder will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitors i.e. service users, families/carers, colleagues and all visitors with respect, dignity, courtesy and in accordance with Navigo values.

The post-holder will be responsible for maintaining up to date knowledge of Navigo policies, processes and procedures and working within these at all times.

The post-holder will undertake relevant duties required from time to time as requested by management which correspond to the general character of the post and is commensurate with the level of responsibility., 1. Retail Assistant duties cover the broad spectrum of retail. Duties to include pricing, displaying, and merchandising a variety of products, replenishing stock, assisting customers with their purchases, loading of customers cars (if needed), till operation, general housekeeping, and providing quality customer service.

2. Responsible for the health and safety of themselves, their work colleagues and others who may be affected by their activity.

3. Support in the completion of annual stock takes.

4. Operate light equipment (pallet trucks).

5. Maintain and complete records as requested.

6. Train, develop and support members and those undertaking work placement on best practices for managing customers, handling day to day issues and tasks.

7. Manage conflict and change adhering to relevant Navigo policies and procedures, within the working environment in terms or organisational developments.

8. Understand the need and use of relevant PPE.

Tukes Members

1. Liaise with the wider Tukes teams (support workers, training/education team) to ensure service users have the opportunity to become actively involved within the Tukes commercial functions.

2. Ensures that Tukes service user information/concerns are communicated with wider team and where necessary recorded and shared with other teams to provide a high quality, seamless service.

3. Ensure that the service promotes health and wellbeing, good mental health and social inclusion for all Tukes members and staff.

4. Through regular contact and supervision, monitor and respond to the physical, emotional and spiritual needs of the service users, which will include arranging for individuals to receive appropriate speedy medical care and support as and when necessary.

NB: There will be occasions where there will be the necessity to cover other members of the

Garden Centre Team during periods of leave, sickness and absence, so therefore the roles and functions are open to fluctuation within the Service with appropriate training and support.

The main focus of this role is to respond to and satisfy the above requirements and needs. If, in addition to this, it is considered appropriate, other projects may be undertaken by the post holder consistent with the grade of the post.

All employees must observe the following:

• Navigo's equal opportunities policy in their behaviour to the public and fellow employees.


• All safeguarding policies adults and children.


This job description gives only the principal duties and responsibilities, therefore the post holder may be required to undertake various duties that are implicit in the principal duties of a retail assistant.

Navigo reserves the right to review and modify the job description (in accordance with the grade of the post). Any changes will be discussed fully with the post holder in advance. The job description will be reviewed periodically to take into account changes and developments in service requirements and any modifications will be by mutual consent wherever possible.

PERSONAL RESPONSIBILITIES

As well as the departmental rules and procedures, which you are required to both observe and follow. Navigo has developed a number of general policies and procedures that apply to your employment and these can be found on the Navigo Intranet.

Whilst Navigo recognise that specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of these policies, procedures and standards. You should familiarise yourself with these, and ensure that you understand and adhere to them.

Particular attention is drawn to:

HEALTH AND SAFETY:

• Under the Health & Safety at Work Act 1974 it is the responsibility of individual employees at every level to take care of their own health and safety at work and that of others who may be affected by their acts at work. This includes co-operating with management in complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.


FIRE PROCEDURE:

• The post-holder must adhere to the Fire Policy, including training attendance.


EQUAL OPPORTUNITIES:

• Navigo has policies covering Equal Opportunities and Harassment. The aim is to ensure that no colleagues, potential employees, service users/clients are harassed, or receive less favourable treatment on the grounds of disability, age, sex, sexual orientation, marital status, race, colour, religion or ethnic/national origin.


SECURITY AND CONFIDENTIALITY:

• The post-holder must adhere to a range of policies, procedures and legislation relevant to security and confidentiality; these include:


o Data Protection Act 1998

o Copyright, Designs and Patents Act 1988

o Access to Health Records Act 1990

o Computer Misuse Act 1990

o BS7799 (Information Governance)

o Caldicott Guidelines

o Document and Records Management

ROLE CONTEXT

• To cover other members of the garden centre retail team during periods of leave, sickness and absence so therefore the roles and functions are open to fluctuation within the Service with appropriate training and support., To participate in appropriate training courses and updates in accordance with mandatory requirements and / or individual personal development plans (PDRs)., Within a normal working week the post holder will work under his/her own autonomy and has the personal latitude to ensure that all duties are completed on time within a self determined pattern.


• The post holder will receive advice, support and direction from the Garden Centre Supervisor and Manager where appropriate.


• Excellent communication skills are essential as the post holder will be liaising with a wide range of people including distressed and anxious service users and their relatives/carer's as appropriate.


SERVICE DEVELOPMENT

• Attend and participate in relevant team meetings.


• Undertake relevant training in order to meet the needs of the service., Reports to garden centre supervisor


• Responsible to garden centre manager


• Accountable to Tukes Head of Commercial Services


This job description is not a definitive or exhaustive list of the responsibilities but identifies the key tasks and duties of the post holder. Specific objectives for the post holder will be regularly agreed and reviewed as part of the personal development review process.

PROFESSIONAL CONDUCT

The post holder must comply with their appropriate professional body and code of conduct e.g. NMC Code of Professional Conduct for Nurses, Midwives and Health Visitors, Code of Conduct for NHS Managers.

RESPONSIBILITY FOR DATA QUALITY

• All staff that record information have a responsibility to ensure that the data is relevant, accurate, complete and captured in a timely manner so that it is fit for purpose.


• Staff must follow the agreed Navigo policies and procedures.


• A data subject e.g. an employee/a patient, has a right to expect this under the Data


Protection Act's fourth principle - Personal data shall be accurate and where necessary kept up to date.

RESPECT TRAINING

• Navigo provides every member of staff with training appropriate to their work area in dealing, on occasion, with challenging behaviour. This training is designed to teach you de-escalation skills as a first intervention tool and physical techniques training to assist you in maintaining a safe environment if a situation arises.


• It is the responsibility of the post-holder to ensure training compliance.


INFECTION CONTROL

• All staff members have a responsibility to themselves, service users, visitors and other staff to maintain high standards of Infection Prevention and Control and follow the agreed Navigo policies and procedures.


• It is the responsibility of the post-holder to ensure training compliance.


SAFEGUARDING

• All staff members have a responsibility to themselves, patients, service users and other staff in ensuring the effective Safeguarding of Children and Adults. Staff must follow the agreed Navigo policies and procedures in both these domains.


• It is the responsibility of the post-holder to ensure training compliance.


Additionally, all staff are required to attend an annual briefing on Information Governance and Security or undertake annual online training., e.g. level, duration and frequency of concentration, unpredictability, deadlines, interruptions, etc.

• The nature of the role will mean that each day will frequently be unpredictable.


EMOTIONAL EFFORT

e.g. level, duration and frequency of distressing and emotionally demanding situations, etc.

• There may be a requirement for the post-holder to deal with demanding situations in terms


of staff and workload problems and in making associated decisions.

• The post-holder may have to deal with distressing or emotional issues and information associated with the service area.
  
  Navigo is a public service, not for profit and for the good of the community. We put people who use the service first and in doing so hopefully liberate you to do the job you want to do and have fun while doing it, developing relationships with the local community that are all about care.


In April 2011, North East Lincolnshire mental health services became a not-for-profit social enterprise called Navigo.

Most people who use our services will continue to access them through the NHS. Navigo is about continuing to provide the mental health and social care services that the people of North East Lincolnshire have come to expect: innovative services in a variety of settings, including people's homes, GP practices and community-based buildings.

We will continue to work hard with our community to not only provide dynamic, innovative services, but to also break down the stigma and discrimination that is sometimes associated with mental health illnesses.

This social enterprise is about working together with local people to create services that are owned by the community, controlled by it, supported by it, loyal to it. This role is key to connecting our clinical services with our community and helping vulnerable individuals to get a foothold in life, whilst at the same time providing high quality services within the organisation.

We deliver services that we would be happy for our own families to use.

e.g. level, duration and frequency of working in and with unpleasant, hazardous, toxic, cramped, continuous similar, awkward, extreme weather and temperature conditions, etc.

• On occasions can be exposed to verbal aggression.


This job description is not a definitive or exhaustive list of the responsibilities but

identifies the key tasks and duties of the post-holder. Specific objectives for the postholder will be regularly agreed and reviewed as part of the personal development review process.

Job Type: Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 25 per week

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Discounted or free food


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


• Store discount


Schedule:

• Weekend availability