Retail Advisor

The ideal candidate will eventually work independently at our shop in Norton (Malton). However, until the person is fully trained in all aspects of selling e-liquid, kits etc they will work/train with another member of our Team., As a Retail Sales Advisor you will be the first point of contact for our customers, whether they are looking to start their journey to a healthier lifestyle by stopping smoking, or simply want to experience the wide range of products that we offer. The key to our success is down to our outstanding teams, their product knowledge and commitment to deliver only the highest quality vaping products. We believe in providing each customer with a personalised service, tailored to their requirements, getting to know their preferences and being by their side every step of their vaping journey.

With all that in mind, you won't be surprised that we only want the best team members who share our passion for a smoke-free life. Our team members receive bespoke training, to give them all the knowledge required to become a brand ambassador, deliver excellent customer service through product demonstrations, advice and guidance.

A professional, enthusiastic and friendly manner to deliver excellent service and advice and network within the local community

- Customer facing experience within a retail or hospitality environment

- A willingness to keep up to date with, all our products (vapers preferred)

- Excellent communication skills

- A positive approach to problem solving

- A commitment to being part of the team alongside the ability to work on your own initiative

- A desire to maintain the highest standards of store cleanliness, ensuring that our stores are always welcoming and inviting.

- Be over 18 (due to nicotine sales)

- Experience of achieving sales targets and deadlines

- Be a vaper (or smoker with an interest in vaping) and have vaping experience (although training will be provided)

- Would drive/be prepared to travel to other stores to cover hours,

• customer service: 1 year (preferred)
  
  Totally Wicked is at the forefront of the vaping industry, putting customers first and offering top notch customer service and support., We have 4 shops around Yorkshire and are authorised Totally Wicked stockists. As such we are run like a Totally Wicked store however we are independently owned & run by A Touch of Glass (Scarborough) Ltd.
  
  We are a company that cares about the happiness of our team and do our best to have a positive and happy working environment.


- Branded t-shirt/shirt provided.

- Ongoing training and development

- Staff discount

- Pension scheme

- Apprenticeships and NVQ training courses available (at normal pay/not reduced)

Wage TBC. Dependent on skills & experience., Job Types: Part-time, Permanent

Pay: £9.00-£11.50 per hour

Expected hours: No less than 16 per week,
• Company pension


• Employee discount


• On-site parking


• Store discount


Schedule:

• 8 hour shift


• Day shift


• Holidays


Application question(s):

• Can you work weekends?


• Do you Vape or have any experience of it?


• Would you be happy to occasionally cover at our other shops if needed? (We would help with travel costs.)