Residential Services Assistant

Residential Services Assistants (RSAs) cover multiple areas of a College and work in a supportive team carrying out legal compliance checks such as Legionella, security patrols to ensure the safety of buildings and residents. Responsibilities also include; setting up meeting rooms, undertaking minor repairs and maintenance tasks and ensuring larger scale maintenance issues are reported to Estates & Facilities. During out of hours, RSAs are the first point of contact for all welfare and buildings issues, and provide emergency response and reception cover, liaising with appropriate College/Duty Officers and staff., We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Chris Finnemore would be happy to speak to you: c..

Typical Role Requirements

Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate.

Service Delivery

• Provide an excellent service to our students, your colleagues and anyone else you come across as part of your role by carrying out your tasks using the relevant procedures (which we will provide training for).


• Look after yourself and others by following health and safety regulations including correctly wearing any protective clothing or equipment provided e.g. safety shoes, being aware of any hazards and risks and reporting any incidents.


• Carry out some tasks that may require specialist skills and may be physically demanding.


• Clean and look after specialist equipment and tools when necessary.


Teamwork

• Help and cooperate with the rest of your team.


• Help your colleagues when required with other key activities undertaken within your service.


• Help to move, set-up and dismantle any equipment or tools.


• Learn new skills and practices from more experienced colleagues.


• Bring any problems to the attention of more senior colleagues.


Communication/Personal

• Show a commitment to equality, diversity and inclusion and the University's values.


• Respond to routine requests for information.


• Use digital devices and apps (such as email) to communicate with students, your colleagues and anyone else you come across as part of your role.



• Any other reasonable duties.


Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Contracts are up to any 5 days from 7 which may include bank holidays, nights and weekends. All contracts are 35 hours a week, full time and permanent.