Reservations Agent - 39474

Our client is a leading hotel & spa business who are looking to recruit people for their expanding Reservations team. As a Reservations Agent You will be dealing with inbound calls and emails to help with spa, hotel and restaurant booking and to liaise with the evnts team for larger booking. You should enjoy working in a team environment and have excellent customer service experience so that customers have a positive experience from the very first enquiry. This client offers an excellent induction and training programme and an opportunity to earn good bonuses and additional prizes.,

• Interacting with customers as the first point of contact for new reservation enquiries.


• Liaising with customers via emails and outbound calls.


• Maintaining up-to-date product and event detail knowledge to provide high quality service.
  
  Strong communication skills and an ability to engage with customers


• Ability to maximise sales opportunities and promote additional offers


• PC and web literate.


• Experience in a customer service or hospitality or retail environment
  
  Opportunities to top-up salary with incentive payments


• Discount on all overnight stays and spa days.


• A fun and supportive work environment.


• Free parking, Hooray is acting as an agency on behalf of the client for this position.



• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.



• DO YOU KNOW SOMEONE SUITABLE FOR THIS ROLE? EARN A £150 REWARD FOR A SUCCESSFUL REFERRAL! T&C's APPLY.


Salary: £25k - 26k per year