Reprographics Team Leader

We are recruiting a Reprographics Team Leader in our Birmingham office. The role is based in the Reprographics team which sits within the Document Services group.

You will be responsible for the day-to-day management of the Reprographics team including reviewing performance and overseeing continuous development.
Working with the team you will ensure a high level of customer service is maintained at all times whilst responding to client requests promptly and efficiently.
You will work with the team to utilise production hardware and market leading software in providing a wide range of services to the business.

The role requires a high level of IT knowledge in order to manipulate documents and utilise bespoke software.,

• Provide a professional and reliable Reprographics service to all clients by following best practice, ensuring client and business requirements are clearly understood and that service levels are maintained


• Provide day to day supervision of the Reprographics team including regular performance reviews, ongoing development, support, and absence management


• Oversee delivery of all relevant mandatory training as identified by the management team


• To monitor the workflow and log requests as required whilst negotiating new deadlines or offering alternative solutions as required


• Develop and maintain close relationships with key internal and external contacts, identifying and developing opportunities to increase workstreams and improve service delivery in line with changing business requirements


• Detailing work priorities for the team and keeping both the client and Senior Document Services Manager informed of any issues


• Continually obtain departmental feedback via survey and key user meetings


• Liaise with preferred outsource providers to arrange out of hours cover as required


• Deal with approved suppliers to ensure devices are maintained in line with agreed SLA's and all stock levels within the department are maintained


• To attend internal meetings and to take an active part in discussions and give feedback


• Ensure all firm and departmental policies and processes are adhered to by all of the team


• Ensure all Health & Safety and Risk policies are understood and adhered to by the team


• Liaise with the rest of the Document Services team to offer support and distribute work as required in order to effectively utilise resource


• Ensuring all required administration is kept up to date in line with departmental policies


• Promotion of recycling initiatives in place within the firm and good housekeeping of the department


• To produce and finish hard copy documents from a wide range of originals to a high standard in various sizes


• Undertake printing requests from a variety of applications including Microsoft office suite


• Scanning of hard copy originals to store on the document management system or to send electronically as required


• Manipulation and distribution of electronic documents using specialised software including OCR, redaction, and splitting files to ready for distribution via various methods


• Using bespoke software to create electronic bibles to be distributed to clients or third parties as required


• Creation of PDF bundles containing multiple documents with bookmarks and pagination linked to an index


• Use of secure file transfer process to send large electronic files to external recipients


• Copying of data to/from digital media


• To undertake ad hoc departmental duties from time to time in accordance with departmental and business needs, as identified by the manager, In everything we do connected with our People, our Clients and our Communities, we live by these values:


• Be Supportive - we are compassionate and inclusive, valuing diversity and acting thoughtfully


• Be Collaborative - we are proactive, passionate team players investing in our relationships


• Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions


• Be Exceptional - we are strategic and driven, exceeding standards and expectations, We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
  
  High level of IT knowledge with an understanding of file structures and a wide range of applications


• Confident and able to build trust and rapport to develop effective relationships


• Experienced in operating production machines in a Reprographics environment,


• Polite with excellent interpersonal and communication skills (written and verbal)


• Enthusiastic 'can do', positive attitude


• Able to handle multiple priorities, working to sometimes conflicting timescales in a fast-paced and challenging environment


• Ability to stay calm and composed in often demanding situations


• Focus on continued personal development and ensuring all training requirements are up to date


• Customer service focused


• Good timekeeping and attendance


• Ability to use own initiative
  
  DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.