Repairs Helpline Operator - Part time

We have an exciting opportunity to join us as a Repairs Helpline Operator. Our response team play a vital part in our life changing service, making a real difference to our customers by providing support and reassurance which helps people live life to the full in their place of choice. This is a part time, Fixed Term contract for 4 months., As our Repairs Helpline Operator you will be responsible for handling housing repair calls from a variety of customers, ensuring correct procedures are followed and appropriate contractors called. You will also respond to calls received from service users to ensure that they provide reassurance, comfort, and assistance in a calm and friendly manner at all times.,

• Take calls and operate all procedures in accordance with customers pre-agreed criteria,


• Identify on selection of any call, if the repair is an emergency and which procedure will be required to deal with any situation quickly and efficiently,


• Report to the management team any malfunction on Response Centre equipment,


• Deal with calls made to the out of hours repairs desk, passing on repairs to the nominated contractor,


• Achieve the required quality standard on calls in line with TSA standards,


• Log details accurately and update all systems,


• Ensure the housing association etc. is made aware of all emergency calls passed,


• Complete administrative duties accurately, ensuring all paperwork and records are kept in an orderly fashion including updating relevant systems and spreadsheets filing, shredding, scanning,


• Action any repair requests taken by Response Operators,


• Attend team meetings as and when required.
  
  You will be a great listener, calm and collected, able to confidently communicate over the phone and have a reassuring tone and empathetic nature., Confident IT user and proficient in using customer service software and databases,


• Strong data entry skills,


• Strong verbal and written communication skills at all levels,


• Excellent telephone manner,


• Strong grasp of the English language both verbally and in writing,


• Ability to work calmly and accurately under pressure,


• Professional attitude,


• Patience and empathy when dealing with customers,


• High attention to detail and accuracy in completing documentation.
  
  Tunstall is a market-leading health and care technology provider.


We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of 3,000+ people provide life saving and life changing technology and services to millions of customers across 18 different countries.

At Tunstall you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.


• Competitive salary (£9,516.00 pa)


• 25 days holiday + public holidays (pro rata)


• Holiday purchase scheme,


• Contributory pension,


• Paid volunteer day to support a cause you are passionate about,


• Car benefit scheme,


• Health cash plan,


• Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, retail discounts,


• EAP WeCare service - including a 24/7 online GP and mental health counselling service,


• Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials,


• Free car parking,


• A warm and welcoming team environment,


• Development and a chance to build a rewarding career.