Remote Application Support Engineer - WHMCS

The Application Support Engineer delivers premier world class support and performs a variety of tasks to support WebPros customers by analyzing customer system to diagnose issues with WebPros products or system-specific to resolve those issues, while educating end-users regarding solutions and best practices.,

• Maintains a core daily schedule, as set by the WHMCS Technical Support Supervisor to ensure the efficient operations of the WHMCS Division (regular attendance and punctuality required)


• Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments


• Ability to effectively analyze issues to resolve problems and report defects


• Has a high attention to detail


• Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater


• Maintains a high level of productivity


• Contributes to the company's and department's documentation efforts


• Responds to forum posts


• Provides support via our support desk and live chat


• Offers solutions to customer problems and requirements


• Adhere to the policies and procedures of the company


• Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through
  
  Experience with troubleshooting and debugging PHP and MySQL


• Installation and configuration of PHP Applications within Linux and Windows environments


• Familiarity of WHMCS software, configuration and implementation


• Good working knowledge of HTML, CSS and Javascript, High School diploma or equivalent;


• One year of web hosting industry experience or other related work preferred


• Previous experience building addons, hooks or modules for WHMCS preferred


• Familiarity of web hosting control panel or payment gateway APIs preferred


• Willing to work following schedule 15:00-23:00 CST Time
  
  Founded in early 2017, WebPros brings together widely used web hosting, billing automation, infrastructure, server management, and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises Plesk, cPanel, WHMCS, SolusVM, NIXStats, XOVI, Koality, and Sitejet. Overall, we power more than 85 million websites on more than 900,000 servers worldwide. Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.