Regional People Partner

Provide a professional and strategic consultancy and advisory service to the management and staff of Financial Services, Valunations, Land & New Homes, Estate Agents and Lettings, to build organisation and people capabilities.
Contribute to and support the delivery of the HR strategy in line with business objectives
Provide a professional, trusted, customer focussed service that delivers best practice and commercially focussed solutions that support the business
Work together with colleagues in the People Team when implementing new people approaches and
initiatives

Activities/Main Duties,

• Being the source of people expertise when supporting and coaching managers and their teams on all aspects of managing people, ensuring managers take ownership for resolving people related matters


• Provide effective advice and support to all colleagues, promoting employee wellbeing and maximising employee engagement


• Liaising with L&D to conduct day-to-day performance management guidance to line managers (including, mentoring, career planning, coaching etc)


• Optimising organisational design to increase productivity and improve performance of each branch


• Providing relevant and timely advice to managers in all people related activity including performance management, attendance, disciplinary issues, grievances, and organisational change, in line with best practice and internal policies


• Management of employee relations casework across your region and in complex cases, or cases involving managers, attend investigations, disciplinary and grievance hearings to provide guidance and support to ensure an effective process is followed


• Support, advise and lead on change management projects across the region including restructures


• Use data, business metrics and evidence to inform and drive decision making and change across your region, review branches against the KPI league table to continually improve performance


• Support, monitor and coach managers to deliver accurate and appropriate data for payroll and people management processes


• Identify and support the development of future leaders through the creation of a regional succession plan


• Liaise with the Talent Management team through workforce planning to shape and implement effective recruitment and retention strategies and activities within your region to recruit talent in line with the overall resourcing and succession plan


• Equip managers with appropriate tools, knowledge, and policies to effectively manage their teams in line with best practice and legislative changes


• Work alongside managers and the L&D team to understand training needs and support with the design and delivery of training as required


• Support the People Operations team and People Director, lead on key business projects and initiatives, including organisation redesign, structure changes, benchmarking and system implementation


• Keep up to date with current, relevant legislation and best practices and share this knowledge amongst the wider team where appropriate


• Work collaboratively with other Regional People Partners to cover periods of absence, provide support and to ensure consistency of approach all divisions of the business


Key Partners


• Wider People Team including Chapter Directors, Regional Area Partners, Branch Managers and their teams


Role Specific Competencies:

Key Performance Indicators

Delivery of Regional People plan
Feedback/measures indicating strong partnerships built
Employee Retention/attrition
Absence levels
Accuracy of employee advice/information provided
Timely and effective resolution of issues

High level knowledge of employment legislation and best practice
Good generalist knowledge of all aspects of HR; notably organisational restructure, performance management, talent management, benchmarking, people processes
Good understanding of the people challenges inherent within the Estate Agency environment, Proven track record of working at HR Partner level, within multi-site
Ability to develop and maintain collaborative relationships with stakeholders, demonstrating professional
credibility
Ideally CIPD level 5 qualified and above
Strong IT skills (Word, Excel, Databases, PowerPoint, Outlook and HR systems)
Confident in analysing and interpreting data to support decision making and to drive change
Balanced and thoughtful in approach, exercising good judgement
Strong coaching and influencing skills
Excellent time management and organisational skills
Ability to communicate persuasively at all levels within the business, adapting style to different individuals
and situations, always seeking win/win solutions,
Excellent attention to detail and high levels of accuracy
Ability to build trust by dealing with issues with tact and sensitivity

Behaviours & Competencies

Demonstrates professionalism, integrity and trustworthiness to build personal credibility
Decisive, driven and results orientated with the ability to provide flexible and innovative solutions and manage risk appropriately
Questions and explores, understanding context before offering solutions, practices active listening
Highly motivated, ability to prioritise own workload and work within tight deadlines
Works well under pressure and is resilient and positive in relation to change
Operates with autonomy and delivers results without the need for follow up
Works collaboratively linking in all relevant stakeholders
Courage to challenge and question constructively, willing to hold managers accountable
Strong business focus and business acumen, understands the commercial reality
Provides effective and timely feedback to managers and colleagues to drive performance
Role models the behaviours and values of the business, If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

Spicerhaart is the largest independently owned property services group in the UK. We work together with thousands of customers a year using multi award winning marketing and leading smart technology to help buy, sell, let or rent property. We understand that none of this would be possible without the drive, dedication and determination of our colleagues. When you join Spicerhaart you become part of the Spicerhaart family. Your career is important to us; we are passionate about training and developing you to realise your full potential and achieve success. We expect you to do all that you can to meet our expectations and achieve your personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do., Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.