Records Officer

Purpose of the Job: The main responsibility of this role is to provide day-to-day records services helpdesk services to GSK House and other UK GSK sites. This includes organizing box movements to and from the company's storage provider, box creation, training, and support for staff in the use of the records management system, and monitoring service levels. Additionally, the role will provide advice and guidance to GSK staff on all aspects of records management best practice.
Context and main issues:
- Compliance with GSK's retention schedule
- Records management system maintenance
- Client training requiring subject matter expertise
Main assignments:
- Ensure that the Records Services helpdesk provides a fast and efficient service to the client
- Manage the Records Services records system, ensuring it is always up to date and accurate
- Liaise with the offsite storage provider for daily deliveries
- Liaise with mail room at GSK HQ for delivering boxes to clients
- Assist staff in creating new boxes and uploading that information onto the records management system
- Conduct Quality Control checks (QCC) of new record entries on the Records Management system FileTrail
- Process requests of Box Retrievals, Refiles, New Boxes, Permanent Withdrawals, and Destructions
- Oversee Movers and Leavers, compiling reports and updating the system
- Perform manual Data cleansing project work
- Monitor Loaned out Box records and compile monthly reports
- Train new users in the records management process and help users with queries
- Perform administrative tasks relating to the ongoing maintenance of FileTrail
- Liaise directly with the Records Manager to provide updates on workload and issues
- Manage delivery and collection of file boxes
- Ensure all administrative duties are met in an accurate and timely manner
- Attend regular team meetings and minute when needed
- Participate in project work as needed
- Provide cover for the Records Manager
- Perform any ad-hoc duties as requested by the Records Manager
- Support the Records Manager in ensuring the Records Services Handbook is up to date
Accountabilities:
- Maintain Service Level Agreements with the client and storage provider
- Regularly monitor and collate statistics on the use of the Records management service
- Develop effective working relationships with clients and colleagues
- Participate in Departmental Reviews to ensure best practices

Certified accreditation in Records Management
- At least 3 years records management experience
- Good knowledge of Microsoft Office products, especially Excel
- Excellent understanding of customer service
- Ability to work as part of a team and under pressure
- Motivated, with a 'can do' attitude
- Possess a critical eye for accuracy
- Good organizational skills
- Adaptable and flexible approach
- Excellent communication skills
Competencies:
- Growth, Client & Customer Satisfaction / Quality of Services provided
- Innovation and Change
- Rigorous management of results
- Employee Engagement

About Us: Sodexo is a leading provider of integrated facilities management services, committed to delivering exceptional service and enhancing the Quality of Life for our clients and customers. With a focus on sustainability and safety, we strive to create environments that promote wellbeing and efficiency. Join our team and become part of our mission to make every day a better day for our clients, customers, and communities.

Competitive compensation.
Flexible and dynamic work environment.
Wide range of employee benefits.
Access to ongoing training and development programs.
Opportunities for career growth within the company.
Ready to make a difference?
Apply today and become part of something greater with Sodexo!