Receptionist - Urgent Treatment Centre

Book patients in on arrival for walk in appointments for the Urgent Treatment Centre Book where appropriate fracture clinics appointments internally and externally Monitor the electronic booking system and liaise with the team leader with any workload concerns Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. Perform receptionist duties as required by the team leader/line manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures Ensure the Reception area is kept tidy and all areas are safe Accurately logging in/out of prescriptions in a timely manner. Maintain stationary stocks Ensure mandatory training is kept up to date in line with PHL policies and procedures Relevant reception/customer service or administration experience Sensitivity and empathy with people from different backgrounds Ability to

communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team Good standard of literacy Ability to work without close supervision