Receptionist - General Practice

Working in our busy Doctors reception for 30 Hours a week in Clifton, Nottingham.

Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

The role will involve working to ensure that the surgerys appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.

Your practice should be safe; effective; caring; responsive to all patients needs

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries

Explain procedures as necessary

Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details and prompt appropriate delivery

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Take and put prescription request from patients over the front counter in accordance with practice guidelines

Processing and distributing incoming (and outgoing) mail, scanning

Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Computer data entry processing and recording information in accordance with practice procedures

A Family Medical Practice in the heart of Clifton, Nottingham. we serve a community with complex health needs.

We have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles and a fully comprehensive administrative team.

We have the tram on the doorstep and free on site parking as well as the high street and park a stones throw away for your lunch break if you fancy a wonder.