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Receptionist / Concierge (Manchester)

The ExcluSec Group Ltd

Receptionist / Concierge (Manchester)

£24960

The ExcluSec Group Ltd, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 5088338afa78489bbd52da8e999dca2b

Full Job Description

  • To provide excellent customer service at all times.

  • Front of house contact for all colleagues, visitors, customers and VIP's

  • Ensure that all visitors and colleagues are logged into and out of the building following OTB's security procedures and best practices.

  • Monitoring car parking and dealing with any issues that may arise.

  • Issuing car parking passes.

  • Creating/Managing security access badges and access control for colleagues and visitors.

  • Receiving, opening and distribution of post/deliveries and processing outgoing post/collections.

  • Managing/escalating facilities and other requests from colleagues and visitors.

  • Keeping the reception area, clean, tidy and welcoming.

  • Managing meeting room bookings and spaces.

  • Ordering catering for internal executive meetings.

  • Assisting with internal and external events where required.

  • Assisting the Facilities team with other duties where required.

  • To restrict any access of unauthorised individuals or the removal off the premises of any unauthorised individuals found to be in the property, ensuring they do not pose any health and safety risk, or safeguarding risk to the tenants.

  • To provide a highly visible presence, in the property and within communal areas.

  • To maintain order and protecting individuals and property.

  • To deal with internal/external customer enquires.

  • To attend your shift in full uniform in accordance with company, site and client requirement.

  • To fully comply with the Site Assignment Instructions (AIs), all site security requirements and duty assignments.

  • To fully comply and adhere to site specific and general Risk Assessments and Health and Safety requirements at all times.

  • To fully comply with company booking on/off and check call procedures.

  • To ensure all incidents occurring during your shift are recorded via C247 and logged within the online Daily Occurrence Book, and to ensure all relevant logs are completed in line with the Assignment Instructions.

  • To promote the health, safety and well-being of staff and ensure that the organisation complies with the Health and Safety at Work Act 1974 and the clients Health and Safety Policy.

  • To undertake company and site-specific training as/when required.

  • To adhere to company professional standards at all times whilst on duty.

  • To undertake such additional duties as are reasonably commensurate with the level of the post.

  • Any other duties commensurate with the role.

    Due to a contract change on a prestige site, we are now recruiting for a Concierge to work onsite full-time.


    • You should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. You need to have excellent IT skills and be a people person in the very busy and vibrant site. Located in Central Manchester with excellent transport links.,
  • Hold a current valid SIA licence (minimum Security Guarding) is Required.

  • A flexible and professional approach to work is essential.

  • Experience in a similar role/environment would be advantageous

  • Excellent communication and customer service skills is Required.

  • An excellent command of English, both written and verbal is essential.

  • The confidence and ability to deal with difficult situations (including those involving conflict) is essential.

  • Taking pride in your appearance as well as representing the ExcluSec brand at all times is essential.

  • Eligible to work in the UK is essential.

  • Have a 5 year verifiable work history is essential.

  • IT literate is Required.

    Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful, you will be required to complete a company induction prior commencing employment.