Receptionist - Community Diagnostic Centre | East Suffolk and North Essex NHS Foundation Trust

This post is full time with shift work, and may include 08:00 - 20:00 shifts and some weekend working.

• Deliver a high quality, approachable and helpful reception service for all patients and visitors


• Ensure that all patients are registered efficiently and accurately, both on the SystmOne and Careflow systems as required


• Flexible to provide cover for annual leave, bank holidays and sickness absences.


• Check CPIS and access the child protection system when requested by medical staff.


• Collect and record personal information from patients/relatives on arrival in the department in an appropriate and confidential manner. At times this may be a challenging task, given that patients/relatives may arrive in a distressed or shocked state. You will take responsibility for alerting the nursing staff immediately in the case of patients needing immediate urgent assessment, Identify, communicate and act on changes to patient's condition and interpret the significance of data observed and recorded.


• Generate computerised cards, labels and electronic wrist bands for each patient when registering a patient.


• Show ability to respond quickly and efficiently to unexpected patient's needs.


• Ensure all documents are scanned in a timely manner


• During periods of computer down time, to ensure all relevant data is recorded manually, and entered on to the computer at the earliest opportunity. Report computer problems to the on-call engineer.


• To collect extra data for projects/research as requested by medical and management staff
  
  We have an exciting opportunity for an enthusiastic individual, to join our Community Diagnostic Centre at Clacton Hospital as a Receptionist.


We are looking for an experienced receptionist to join the service to work as part of a team providing an efficient and effective reception service to patients and visitors attending the Community Diagnostic Centre.

You will be confident in dealing with issues of confidentiality and able to provide a high level of customer care, ensuring patients details are accurately recorded and the relevant documentation generated to support safe patient care. You will have good interpersonal skills, excellent verbal and non-verbal communication skills and be able to work under pressure.

You will be instrumental in creating a good 'first impression' of both the Trust and the Department with opportunities to be involved in enhancing the service.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A