Receptionist / Assistant
The Townhouse Clinic
Receptionist / Assistant
£23795
The Townhouse Clinic, Kingsmead, Bath and North East Somerset
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 19 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: bfc48a49b6e14c46ae30c89c430285bb
Full Job Description
This is a part-time (2/3 days a week) role, for a Receptionist/Assistant at the Townhouse Clinic in Bath. This role could offer the exciting potential to evolve into a full-time position. You need to be available on Mondays, Thursdays and Fridays., · Answer phone calls and monitor emails, WhatsApp, reply across all of our social media platforms.
· Greet patients, making them feel comfortable, offer to take their jacket/coat, offer them a drink etc
· Book and coordinate patient's appointments - both on the phone and via other accepted methods of communication with the clinic.
· Take and record payments, including chasing of any outstanding payments. This is will also include taking appointment deposits over the phone or send clients the payment link online.
· Reply to and send emails. This will generally be to patients, but the management may ask you to respond to other emails such as suppliers and other external contacts.
· Send Google review invites.
· Liaise with Pabau (practice software) regarding troubleshooting and updates.
· Invite patients to Clever Patients. Clever Patients is an online shop which enables patients to buy their Obagi products from us easily.
· Keep the clinic, reception and waiting room areas clean and tidy and monitor other areas to ensure the same.
· Make goodie bags for clients and order products for these goodie bags as needed, subject to approval by Dr Lucy Middlefell.
· Order stock and monitor stock levels.
· Undergo training as may be needed to develop your skills and abilities.
· Attend statutory and mandatory training as required by the clinic, both as required by the national regulations and the clinic.
The ideal candidate is a detail-oriented team player who will be the first point of contact for patients at the Townhouse Clinic, greeting them in a polite and well-spoken manner. An interest in skincare is preferred. You will be assigned duties as required (i.e. organization of email, administrative work, and general clerical support)., · GCSE's or relevant work experience
· Excellent customer service skills
· The ability to work well with others
· To be thorough and pay attention to detail
· Administration skills
· Good knowledge of computer software programs (comfortable using MAC and other system software)
· Ability to maintain a positive attitude
· Excellent communication skills
· Familiarity with Microsoft Word and Excel is a must
· Digitally proficient,
- GCSE or equivalent (preferred)
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- English (required)
Pay rate will depend on age and experience. - Company pension
- Sick pay
- Store discount
- Monday to Friday
Experience:
Language:
We want to hear from you, if you are interested get in touch and we can provide you with more details about the role.
Email your CV to info@townhouseclinic.com
Job Type: Part-time
Pay: £8.00-£11.44 per hour
Benefits:
Schedule: