Receptionist / Administrator
Nightingale Valley Practice
Receptionist / Administrator
£20480
Nightingale Valley Practice, Bristol
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 22 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 18bd4142272a495eba791285bfa01374
Full Job Description
- provide high quality clinical care,
- meet our patients needs,
- act with integrity and complete confidentiality,
- be courteous, approachable, friendly and accommodating,
- ensure we provide safe and effective services and environments,
- put patient care at the centre of what we do,
- maintain a motivated and skilled workforce,
- use feedback, monitoring and auditing to continuously improve our services, and
- treat all patients and staff with dignity, respect and honesty.
- maintain and monitor the practice appointment system,
- process personal, telephone and e-requests for appointments,
- answer incoming phone calls, transferring calls or dealing with the callers request appropriately,
- signpost patients to the correct service,
- initiating contact with and responding to, requests from patients, team members and external agencies,
- clinically code data on to EMIS Web,
- photocopy documentation as required,
- data entry of new and temporary registrations and relevant patient information as required,
- input data into patients healthcare records as necessary,
- direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team,
- manage all queries as necessary in an efficient manner,
- carry out system searches as requested,
- maintain a clean, tidy, effective working area at all times,
- monitor and maintain the reception area and notice boards, and
- support all clinical staff with general tasks as requested.
Job Overview
We are looking for caring and compassionate individuals to join our growing team to support our patients.
Due to new ways of working, we have a number of part-time posts available. Applicants will need to be available between our current opening times of 07.00-19.30 Monday-Friday. Shift patterns will either be a morning or an afternoon and exact times will be by agreement with successful candidates.
Role Responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: