Receptionist / Administrator

The Mental Health Urgent Care Centre will operate with an enhanced specialist multidisciplinary team, focusing on improving the experience and outcomes for service users, carers, and staff, alongside supporting acute colleagues in the system by enabling the acute hospital to operate and improve ED performance and quality of care.

The service will operate 24/7 and will be a multi-disciplinary, cross sector service that is practitioner-led and supported by social care, voluntary sector partners and Lived Experience Workers.

Shifts will be a combination of early lates and nights (including all bank holidays). Example shifts:

8.30am - 4.30pm

1.30pm - 9.30pm

9pm - 9am

or long days 8.30am - 9.30pm with 1 hour break

Enhanced payments will be applicable for some shifts (eg. unsocial hours and weekends), The successful candidate will:

• be welcoming, professional and kind


• give directions via phone or face to face


• answer telephone ,screening and transferring calls


• report faults and maintenance jobs to the helpdesks


• order stock


• order and maintain stationary and other items


• ensure reception is kept neat and tidy and welcoming environment for visitors to the service users, Staff, Contractors, Visitors, Carer's, Family members and Emergency services


• work as part of a team


• to relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.


In return, we can offer you:

• leadership and management training opportunities


• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)


• One of the UK's best pension schemes


• Free Pilates lessons


• Comprehensive health and wellbeing services


• Special leave for family and personal reasons


• NHS Car Lease Scheme


• Employee Assistance Programme


Our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question., The Post holder will be based on the main reception desk at the new Mental Health Urgent Care Centre where they will be expected to carry out general reception duties, including handing out security alarms and keys, Checking ID from Visitors and staff, scanning and filing documents, answering telephones, Using two way radios, Dealing with visitors, contractors and other professionals, keeping the reception desk well managed and organised,

HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.

The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy

The Receptionist offers a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

You will be expected to manage their workload during any shift period in a reliable and efficient manner. You must be flexible and able to multi-task in his/her contribution to delivering the work required in this post.

The hospital is a busy environment and the successful candidate should be able to remain calm and professional at all times. They will work closely with other members of the reception team to ensure a smooth and effective reception service.

Good communication skills are a must with clear English language skills.

Quick to learn new skills and systems.

Looking for an honest, reliable, positive and friendly candidate to join the team.,
• A good standard of education to secondary level.


• Substantive experience of working in an office environment.


• NVQ3/RSA3 OR equivalent experience.


• European Computer Driving Licence or equivalent., Microsoft Word Packages.


• Ability to organise and prioritise own workload.


• To be proficient in diary management


• Proficient in email management.


• Maintain a filing system, both paper and computerised systems., To make judgements, without direct supervision, as to the importance/urgency of workload issues


• Excellent accurate keyboard skills.


• Excellent telephone skills and manner.


• Excellent IT knowledge.
  
  We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission


Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional