Receptionist / Administrator

Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels and the Practice reserves the right to alter these if deemed necessary: Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system as appropriate to the job role Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Actioning emails and associated work Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with
practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice and CCG staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Working on Improved access clinic after 6.30 pm to 730pm on a rota basis checking in of patients Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Undertake Training formally or informally as the business dictates Any other tasks that are required from time to time as directed by the Practice manager/Assistant Practice Manager or
Reception Manager