Receptionist / Administrator

We have an opportunity for a Receptionist and admin support to join our fabulous 0-18 Children and young peoples mental health service. You will be working with our experienced and established admin team by answering queries from the families we work with and taking on general admin duties. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.

We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the locality.

We will ensure that you have access to internal opportunities for development with access to supervision and appraisal., This role will involve answering telephone queries and emails from our service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls and emails as appropriate. Along with general admin duties., Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust's Values and Behaviours which are 'the 6 Cs' Communication, Competence, Courage, Care, Compassion and Commitment. A 'Guide to completing your application form' can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a 'Silver' award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, "can do" approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills. Service with a smile goes a long way!,

• NVQ Level 2 Business and Administration or equivalent/or relevant administration experience, NVQ Level 2 Customer Care, Knowledge and use of Microsoft Office


• Knowledge and understanding Data Protection Act


Desirable criteria


• General office duties, eg. Filing, photocopying, faxing, Typing experience


• Experience of dealing with the public on the telephone and face to face
  
  CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.


Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.