Receptionist / Administrative Assistant

Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties.
To support the Cardiololgy Department in carrying out the booking of appointments ensuring Referral to Treatment (RTT) data quality is kept up-to-date and amended accordingly. To undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrative duties.

Working for our organisation
The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.
As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.
We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.
You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients., + To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
+ To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
+ To provide high quality administrative support to the Cardiology Department, working effectively in a team, providing cross cover for colleagues during absence. Ensuring patients and staff members are treated with courtesy, dignity and respect at all times
+ Please refer to the attached Job Description & Person Specification for further details.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

We are looking for a Receptionist / Administration Assistant to join the Cardiology Department at Torbay Hospital. The postholder will be responsible for greeting and booking patients in for their appointments.
The ideal candidate will need to be proficient in customer service skills and computer skills.
The role will require you to be a good communicator and work both independently and as part of the team.