Go to job search

Receptionist

The Roseate Reading

Receptionist

Salary Not Specified

The Roseate Reading, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 22 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9b923d6c20c347f38c02c6b437a7e905

Full Job Description

  • Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.

  • Enthusiastically delivering service excellence by handling all customers' requests and complaints to ensure their satisfaction and a high level of service.

  • Be proficient in Front Office operations such as check-ins, check-outs, and reservations.

  • Provide an accurate handover to returning colleagues at the end of the shift.

  • Knowledge of computerized PMS system and ensure system is always up-to-date.

  • Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.

  • Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets., Meals on duty

  • Provision and laundry of uniform

  • Employee recognition awards

  • Performance review and personal development plan

  • Internal transfer and promotion opportunities

  • Support in the development of your career

  • Preferential room rates within the hotel group for yourself and family & friends

    We are looking for an enthusiastic, talented and dedicated Receptionist to join our luxury hotel brand.


    • Our iconic property has a luxurious selection of guest rooms & suites, a signature restaurant, stylish bar, a lounge for afternoon tea plus a unique spa located on the top floor of the building with a magnificent view of the area.

    The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.,
  • Front Office experience within a 4/5 star environment is preferable.

  • Excellent customer service skills.

  • Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.

  • Enthusiastic in delivering service excellence.

  • Possess the ability to work under pressure whilst maintaining attention to detail.

  • Has an excellent command of English, both spoken and written.

  • Display a polite and professional attitude to internal and external guests