Receptionist

Here at Ealing Park Health Centre our friendly Receptionists help and support patients to access the appropriate service or healthcare professional in a polite, efficient and effective way. They also provide general support to the practice team and help us to promote a positive and friendly image to patients and other visitors, either in person or via the telephone, The role involves dealing with all general enquiries or passing them on to other colleagues where appropriate. Receptionists explain practice procedures to patients in a calm and polite manner, and make new and follow-up appointments using our patient records database SystmOne. They manage requests for repeat prescriptions in line with practice policy, and they undertake transactions for private (non General Medical Services) services, maintaining financial records. Receptionists receive and process any patient correspondence as well as patient samples in line with practice protocols. They take responsibility for opening and locking up the premises.

• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)


Language:

• English (required)


Licence/Certification:

• Driving Licence (preferred)