RECEPTIONIST

Main Purposes of the job:- Handling of Patient enquiries and requests courteously and efficiently. Efficient record keeping. Ensuring, Reception area / Admin room are kept tidy at all times. Main Duties:- Restoring telephone services to normal daytime use at start of the day. Answer, document as appropriate and forward any incoming phone calls whilst providing basic information when required. Ensuring all post / deliveries / couriers are dealt with appropriately. Receiving and routing Patients / Visitors on arrival. Answering general enquiries, making new and follow up appointments for patients. Receiving and recording requests for home visits. Keeping the waiting area tidy, and perform routine checks as required. Ensuring that information about any unresolved or outstanding matters are passed on to the next shift. Dealing with requests for repeat prescriptions accordingly. Ensuring that blood forms are printed as necessary. Opportunistic screening (smoking status) Perform other
clerical / administration duties such as Tasks, Filing, Photocopying, Faxing as appropriate. Ensuring answerphone message is recorded and activated at end of shift. Update waiting room information and display details of any current or upcoming campaigns (where appropriate) Keeping all areas of the Practice tidy and free from obstructions Providing refreshments as required. Maintain confidentiality at all times. Any other duties as appropriate requested by the GP / Reception Team Leaders or Practice Manager.